Dr. Orsini has spent the last 25 years developing proven communication techniques that help doctors build rapport and quickly form trusting relationships with their patients.
Drawing on his own experiences as a child with a chronic illness, combined with decades of research including interviews with patients and families, Dr. Orsini has developed communication training programs used by medical schools and residency programs around the country. Through his interactive workshops and unique coaching, he has trained thousands of senior physicians nurses and practitioners how to enhance their patient’s overall experience and become more fulfilled with their own lives.
What Makes The Orsini Way Different
Unlike the competition, we don’t use boring learning modules or provide scripts for your staff to memorize. The Orsini Way will completely change the way your staff thinks about communication. Our training is long lasting because it results in permanent culture change – benefiting both healthcare professionals and, most importantly, the patients you serve.
Patients who feel they have a trusting relationship with their medical provider are more likely to take their medication, follow up with their physicians and even have better outcomes.
Learning how to communicate The Orsini Way allows healthcare professionals to build rapport, create patient loyalty, convey their natural compassion and even reduce burnout.
Our Programs Make Lasting Changes to Your Organization’s Culture
Our multi-faceted approach and interactive tools help your staff learn and put into practice the language of compassionate communication and how to build trusting relationships.
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Corporate Lectures
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Keynote Presentations
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Interactive Workshops
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Improvisational Role Play.
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Online Learning Modules
It's all in the delivery
“It’s All in the Delivery” is a program that uses practical and proven communication techniques to enhance overall patient experience by teaching healthcare professionals how to quickly build trusting relationships with patients and families.
Difficult Dialogues
Perfect for physicians, risk managers, HR executives and business leaders, Difficult Dialogues teaches the communication skills necessary to positively influence challenging situations encountered daily. When used with our medical error module, this program meets the ACGME requirements for patient safety curriculum.
Breaking Bad News
Our unique Breaking Bad News program trains healthcare professionals how to deliver sad or tragic news to patients and families in the most effective and compassionate manner. This essential skill is seldom taught during medical school or residency training.
Professional Coaching
Even the smartest and most talented leaders sometimes have difficulty communicating effectively. Whether you are a business executive struggling to build loyalty or a physician who wants to improve patient satisfaction our personal coaching allows you to learn simple and effective techniques in a private setting.