It's All in the Delivery
A Guide to Enhancing the Patient Experience Through Better Communication
"One of the greatest and most common criticisms of modern medicine is that physicians and health care providers communicate poorly with their patients. To my mind, no one has ever addressed these medical shortcomings as directly and as clearly as Anthony Orsini, D.O. In both the seminars that he has given across the country and now in his book, “It’s All in the Delivery,” Dr. Orsini teaches all health care providers how to become increasingly more effective, more efficient, and more thoughtful in their dealings with patients. I am incredibly impressed with what he has done in this respect and feel strongly that his book should be mandatory reading for all medical students, nurses, and other providers during their training. More experienced clinicians will greatly benefit from Dr. Orsini’s teaching as well. This book represents truly exceptional, groundbreaking work that will serve anyone well throughout a career in medicine."
Alan R. Spitzer, MD
Formerly, Director of Research, Education, and Quality MEDNAX, Inc./ Pediatrix Medical Group Sunrise, Florida Former Chief of Neonatology and Chairman Department of Pediatrics Thomas Jefferson University Philadelphia, Pennsylvania
As a patient with a chronic illness, navigating through a complex healthcare system can sometimes be frustrating. Dr. Orsini’s book has shed new light on how patients and doctors should communicate. His engaging storytelling combined with practical tips on how to communicate with my healthcare providers have given me new insights and empowered me to take more control of my own healthcare. I wish this book was available when I first became sick.