Difficult Conversations in Business: Lessons Learned from the ICU

Originally posted on The Staffing Stream The economic fallout of the global pandemic has resulted in an influx of layoffs and furloughs, leading to many difficult conversations between employers, employees, staffing agencies and candidates. Delivering tough news in a professional setting is never easy, but it’s especially challenging when the discussion involves separating an employee from…

Transforming the patient experience: Tips for better patient communication – MedicalEconomics

In his communication training programs, Dr. Anthony Orsini outlines key techniques for building trust with patients such as sitting, actively listening and avoiding multitasking. Check out this MedicalEconomics article for more tips on how to increase patient satisfaction. The vast majority of Americans share something in common each year – visits to physicians’ offices, hospitals or emergency…

Focus on communication skills to improve your hospital’s patient experience

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, the founder of a communication-focused patient experience training program says. Making hospitals more consumer-friendly for patients has been a focal point of efforts to reform U.S. healthcare, with the…

Dr. Anthony Orsini Publishes Book to Serve as Benchmark for Communication Between Medical Professionals and Patients – Feathered Quill Book Reviews

E-Book & Presale: It’s All in the Delivery-Improving Healthcare Starting with a Single Conversation – written by founder of The Orsini Way – addresses fragmented communications within health care, provides tools to improve patient interactions and outcomes ORLANDO, Fla., April 07, 2020 (GLOBE NEWSWIRE) — Dr. Anthony Orsini, founder of The Orsini Way and a practicing neonatologist, today announces…

Breaking Bad (News) Lives On

says Anthony Orsini, DO, a neonatologist at Morristown Medical Center in Morristown, N.J. Orsini is the founder of the Breaking Bad News (BNN) program – a model he developed to train both residents and experienced physicians in the oft-neglected art of sensitively and effectively communicating bad medical news. Training consists of an individual 45-minute session that includes improvisational role-playing…

Newton Medical Center doctors look at interaction with patients

NEWTON — Dr. Anthony Orsini along with a team of observers from Newton Medical Center, monitored spoken messages as well as hand gestures, body language and other communicative actions through a video series as part of the “Developing Doctor-Patient Relationships through Better Communication” program, a special training initiative that gives physicians a unique perspective on how…