In The News

It’s every doctor’s nightmare. And every parent’s. Five year-old Billy had been airlifted to the hospital after nearly drowning. Now, pediatric resident Albert O. Antonio had to tell Billy’s mother and father that their son had suffered serious brain damage.

But the scene at Morristown Medical Center was a simulation rather than a real encounter. Actors playing the parents wept, prayed, and frantically sought answers from Antonio, who occupied center stage — hoping to learn how to deliver deeply distressing news.

Ted James, MD, MHCMJune 2, 2020 “In an age where the average consumer manages nearly all aspects of life online, it’s a no-brainer that healthcare should be just as convenient, accessible, and safe as online banking.” — Jonathan Linkous, CEO of the American Telemedicine Association Health care organizations are actively leveraging telemedicine as a natural…

It’s a common misconception that communication is simply about providing information. Effective communication is primarily about the ability to build rapport and establish trust.” Thank you to Forbes and Kathy Caprino for sharing the insight of our unique communications training programs and how that knowledge can be put to use by a myriad of business verticals in this…

Whether a patient is sitting in a doctor’s office, waiting in an exam room or waking up after surgery, they often feel a mix of emotions, including uncertainty, fear and vulnerability. They want answers. They want the truth. But even as doctors share information with them, they want more than just the facts — they want it conveyed in a caring manner.