Difficult Conversations in Business: Lessons Learned from the ICU

Originally posted on The Staffing Stream The economic fallout of the global pandemic has resulted in an influx of layoffs and furloughs, leading to many difficult conversations between employers, employees, staffing agencies and candidates. Delivering tough news in a professional setting is never easy, but it’s especially challenging when the discussion involves separating an employee from…

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The Case for Compassionate Communication – KevinMD.com2

Originally posted on kevinmd.com A majority of physicians see between 11 and 20 patients per day, and among all practices, the majority of doctors spend between 17 and 24 minutes with each patient. Assuming a five-day workweek, this translates to more than 900 patient interactions per year and over 1,066 minutes spent communicating with patients. Today, many of…

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Keys To Navigating Successfully Through Tough Conversations With Employees – Forbes

It’s a common misconception that communication is simply about providing information. Effective communication is primarily about the ability to build rapport and establish trust.” Thank you to Forbes and Kathy Caprino for sharing the insight of our unique communications training programs and how that knowledge can be put to use by a myriad of business verticals in this inspiring…

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Transforming the patient experience: Tips for better patient communication – MedicalEconomics

In his communication training programs, Dr. Anthony Orsini outlines key techniques for building trust with patients such as sitting, actively listening and avoiding multitasking. Check out this MedicalEconomics article for more tips on how to increase patient satisfaction. The vast majority of Americans share something in common each year – visits to physicians’ offices, hospitals or emergency…

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Focus on communication skills to improve your hospital’s patient experience

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, the founder of a communication-focused patient experience training program says. Making hospitals more consumer-friendly for patients has been a focal point of efforts to reform U.S. healthcare, with the…

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Dr. Anthony Orsini Publishes Book to Serve as Benchmark for Communication Between Medical Professionals and Patients – Feathered Quill Book Reviews

E-Book & Presale: It’s All in the Delivery-Improving Healthcare Starting with a Single Conversation – written by founder of The Orsini Way – addresses fragmented communications within health care, provides tools to improve patient interactions and outcomes ORLANDO, Fla., April 07, 2020 (GLOBE NEWSWIRE) — Dr. Anthony Orsini, founder of The Orsini Way and a practicing neonatologist, today announces…

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Patients Don’t Feel Their Doctors Are Compassionate, Survey Finds

A new survey shows that patients believe their physicians are not showing empathy during office visits. The survey was performed by The Orsini Way, a communications training company that focuses on teaching healthcare professionals new techniques to improve outcomes and patient satisfaction, and the results were released in a news release October 29. According to…

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What to Do When Your Doctor Doesn’t Seem to Care? – Healthline

It’s not just about feelings. When physicians fail to show patients compassion, it can have a big impact on their mental and physical health. Nothing makes a doctor’s visit more discouraging than an unempathetic physician. Whether you’re receiving preventive care, or treatment for an acute or chronic condition, feeling compassion from your doctor goes a…

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How Compassionate Communication Improves Patient Care

Whether a patient is sitting in a doctor’s office, waiting in an exam room or waking up after surgery, they often feel a mix of emotions, including uncertainty, fear and vulnerability. They want answers. They want the truth. But even as doctors share information with them, they want more than just the facts — they…

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Doctors learn how to give bad news to patients

In a small room at Orlando Health, a somber scene unfolds: Dr. Morgan Wilber has to tell a mom and dad that their child is brain-dead. But the “parents” are really professional actors, helping Wilber, an emergency medicine resident at Orlando Health, sharpen one of the most difficult and important skills in medical communication: giving…

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Good News About Bad News

A non-profit teaches doctors the art of breaking bad news with compassion. Illustration by James O’Brien “Everybody seems to have a story about a doctor who told them tragic news but failed to do it the right way,” says Dr. Anthony Orsini, founder of the nonprofit Breaking Bad News Foundation. Telling families awful, hard-to-fathom medical realities…

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Breaking Bad (News) Lives On

says Anthony Orsini, DO, a neonatologist at Morristown Medical Center in Morristown, N.J. Orsini is the founder of the Breaking Bad News (BNN) program – a model he developed to train both residents and experienced physicians in the oft-neglected art of sensitively and effectively communicating bad medical news. Training consists of an individual 45-minute session that includes improvisational role-playing…

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