Orsini method | patient satisfaction, patient experience, & communication

Corporate Lectures and Keynote Presentations

Dr. Orsini can support your staff by delivering engaging lectures on a variety of patient satisfaction and communication topics. As an expert in the field of compassionate communication, current and timely challenges within your organization can be discussed and inspired with real life, practical solutions. Whether you are a small intimate group or looking for a keynote speaker for your next large conference, Dr. Orsini is available to inspire your audience.

Interactive Workshops

Half and full day interactive workshops are offered. Emphasis is placed on learning how to communicate and form trusting relationships using The Orsini Way®. Following a comprehensive presentation, attendees apply what they have learned by reviewing video of simulated patient interactions. All workshops are delivered by a practicing physician which gives added credibility to the program.

Improvisational Role Play

Physicians and Team leaders participate in video taped improvisational role-playing with professional actors. Immediately following the role-playing session, participants are given the opportunity to review the videotaped session with TOW certified instructors. It is during this review that the self-review and self-reflection occurs.

Online Learning Modules

Whether you are a solo practitioner looking to build your practice or a large hospital with challenges getting all of your staff together, this online learning module is the perfect solution.

Now even your most remote employee can gain access to The Orsini Way of improving patient satisfaction. Dr. Orsini’s decades of experience in teaching communication skills is now available on-line to help change your culture and improve the way your organization communicates.

Experiential Learning

Patient Satisfaction using The Orsini Method

Using our unique Experiential Learning method, The Orsini Way
has trained thousands of healthcare professionals across the country.
Physicians of all specialties have participated in this unique,
approach using realistic role-playing that teaches the communication
skills not taught in medical school or residency programs.

Participants learn how to quickly form relationships, build trust and
manage the delivery of all critical messages, such as breaking bad
news and conflict resolution. These communication skills have been
shown to improve patient outcomes, reduce malpractice lawsuits,
limit physician burnout and significantly increase patient satisfaction
scores.

Our Unique Approach Involves Several Key Components:

Physicians and healthcare professionals participate in improv-
isational role-playing sessions with professional actors who
portray patients or family members.
Patient Satisfaction
Role-playing sessions are viewed on-site by The Orsini Way
certified instructors.
Immediately following the role-playing session, participants
are given the opportunity to review the videotaped session
with instructors. It is during this review that the self-review
and self-reflection occurs.

The Proven Orsini Method

The Orsini Way is the method of communication that we leverage across all our programs. With this method, patient experience and communication , you will have lasting change in an organization’s culture.