Welcome to Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Stephen M.R. Covey. He is the New York Times bestselling author of The Speed of Trust: The One Thing That Changes Everything. Stephen asserts that trust has become the new currency of the world and that having the ability to develop, extend, and restore trust with all stakeholders is the number one competency of leadership needed today. He is the former President and CEO of The Covey Leadership Center where he grew the company to become the largest leadership development firm in the world. He currently leads Franklin Covey’s Global Speed of Trust practice, serves on numerous boards, has been recognized with the lifetime Achievement Award for “Top Thought Leaders in Trust.”
Stephen tells us all about himself, his famous father and about his personal mission in life. We find out how his father (Stephen Covey author of 7 Habits of Highly Effective People), who had such a great influence on him, both personally and professionally. Stephen shares a touching story he calls “green and clean” involving himself as a 7 year old child and his father. In his book, the first thing Stephen explains is why it is essential to have self-trust before you can have other people trust you. He gives advice on how to start off and build trust quickly when you’re meeting someone, regardless of whether you’re a physician or a business person. He explains his definition of leadership that puts everything in perspective. Stephen shares a great story about being genuine. Stephen talks about how trust involves “taxes and dividends” and how important it is that we teach leaders how to do this. He mentions how important it is to learn how to put on your “trust glasses.” Dr. Orsini asks Stephen if we should take managers and teach them how to build trust or pick managers that have already exuded the trust.. Dr. Orsini and Stephen share stories and advice about training and how they found that although there’s a small percentage of people that can’t be trained, but most people can and want to learn. Find out what Stephen calls, “The one thing that changes everything.” Stephen leaves us with some inspiring thoughts about trust and distrust being contagious, and how trust and confidence can create more trust and confidence.