Hello and welcome to Difficult Conversations -Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. My special guest today is Dr. Jeffrey Segal, who is the CEO and Founder of Medical Justice. He was a practicing neurosurgeon for approximately ten years, during which time he also played an active role as a participant on various state-sanctioned medical review panels designed to decrease the incidence of meritless medical malpractice cases. He holds an M.D. from Baylor College of Medicine. He received his B.A. from the University of Texas and graduated with a law degree from Concord Law School with highest honors. In the process of conceiving, developing, and growing Medical Justice, Dr. Segal has established himself as one of the country’s leading authorities on medical malpractice issues and internet-based assaults on reputation. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.
Jeff shares his journey from being a neurosurgeon to a lawyer, which includes an incredibly inspirational story about his brother. He explains how being open, honest, and transparent with a patient can help limit a doctor’s risk of getting sued. He shares advice about the importance of saying you are sorry when a medical error occurs, Advice he follows from a book called, Sorry Works! We hear Jeff’s opinion on why there is often a pile-on when a patient is unhappy and he gives advice on how to avoid it. Dr. Orsini tells a story about his dad and why it’s important to have the right tools before you need them. Jeff explains why it’s important to be prepared and have proper communication skills before problems occur. Finally, Jeff gives advice on what to do if you’re a physician who’s done his best, followed all the advice given to him, and still gets sued. We end with Jeff telling us two difficult conversations he’s had in his life and advice on how he navigated through them. Jeff tells us how you to get a free confidential consultation at Medical Justice. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication. Go ahead and download this episode now!