Welcome to Difficult Conversations with Dr. Anthony Orsini. Nursing leadership is a topic that we’ve discussed more than once on this podcast and we’ve learned the importance of true leadership and how it can negatively or positively affect not only the culture of the hospitals, but also the wellbeing of patients and nurses. My special guest today is Kristin Baird, a nurse and former healthcare marketing executive. She is the Founder of Baird Group, a consulting firm that helps healthcare leaders create cultures where patients want to come for care, where physicians want to practice, and where employees want to work. She is the author of five books and hundreds of articles on culture leadership and patient experience, and today we will be discussing her flagship learning course called, Be the Leader Nobody Wants to Leave- 8 Transformational Skill-Builders for Busy Leaders. She is a highly sought-after speaker where she pushes leaders to think differently about their roles in culture and engagement.
We start out with Kristin talking about the appalling nursing turnover numbers in long-term care and home care, and the two reasons people are leaving. Dr. Orsini and Kristin share stories about how people crave recognition and not more money. Kristin dives into talking about culture and leadership and how they are related. She mentions a phrase, “What you permit you promote,” and explains the difference between permissive and being flexible. Kristin tells us about her learning course, Be the Leader Nobody Wants to Leave and explains each of her 8 Skill Builders. Kristin explains “Listen with your eyes as well as your ears” because so much is revealed by the nonverbal communication. We find out if anyone can learn to be a leader and how Kristin believes if people have the desire and are coachable, then wonderful things can happen. She shares advice to someone who is interviewing for a nursing leadership position. Also, Kristin explains how hospitals and businesses can invest in training for leaders and elaborates on how you just want to prove return on investment for anything you do. In 2025, 75% of our global workforce will be Millennials, and Kristin talks about how they bring a fresh perspective. We end with Kristin sharing the most difficult conversation in her family that was severely botched by a doctor and what it has taught her. Don’t miss this!! If you enjoyed this podcast, please hit follow, and download all the previous episodes.