Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 170 | May 2, 2022

Physician Coaching and Patient Experience

Joshua Washington

Organizational Psychologist


Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, we have another incredible guest, Joshua Washington, who is the President of Lee Malveaux People, Strategy & Solutions. As an organizational psychologist, Joshua has helped over 200 medical facilities with people, strategy, and performance. He’s also trained over a thousand executive leaders and developed a one-to-one physician coaching program helping doctors reach the top percentile nationally in patient experience. His passion for people development shines through his work and serves as the foundation of his success. He has a new book out called, The Mentality of Success, which he’ll tell us more about, As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Joshua shares his background and journey, which is centered around communication and impacting the value of people. We learn how Joshua got started coaching doctors. Dr. Orsini and Joshua chat about the lack of money spent on teaching communication to doctors. Joshua makes a point about physicians being one of the main professions that are constantly learning and constantly growing, which is why administrators should invest more into training. We find out Joshua’s approach to communicating with physicians as well as why the communication skill set should be a culture within your physician group. Joshua details his four-step process. He explains why data is critical, getting to know each doctor on a personal level, and how long the coaching/physician relationship typically lasts. Dr. Orsini talks about the training he does, which like Joshua’s approach, has a beginning, middle, and an end. We hear about the greatest aha moments that Joshua sees in physicians’ eyes when they talk about the personal versus the practical. Dr. Orsini shares with us how many physicians he thinks are fighting to hold on to their love for medicine , and why it’s okay to ask for coaching. We hear more about Joshua’s new book, The Mentality of Success, how it’s more of a personal development book. If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform. Go ahead and download this episode now!

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