Breaking Bad News Training Transforms Healthcare Experiences
In healthcare, every conversation matters. From delivering life-changing diagnoses to guiding families through crisis, the way clinicians communicate shapes patient trust, outcomes, and organizational culture.
The Orsini Way is a proven methodology that equips healthcare teams with the skills to connect authentically, speak with compassion, and lead with empathy.
We Directly Impact Your Healthcare Experience
Communication is often cited as one of the top drivers of patient satisfaction and outcomes, yet it is rarely taught in medical schools. The Orsini Way bridges this gap with evidence-based training tailored for Physician Remediation, Breaking Bad News, Medical Error Disclosure and communication training for Difficult Dialogues. Our programs go beyond scripting words, we teach clinicians how to communicate with empathy, timing, and authenticity — creating meaningful connections that improve both patient trust and outcomes.
THE COMMUNICATION GAP IN HEALTHCARE
The Hidden Crisis in Healthcare Communication
Healthcare professionals are trained to save lives, diagnose complex conditions, and deliver cutting-edge treatments.
But when it comes to the skill patients and families value most — how providers communicate — training is often minimal or absent.
FEWER HOURS DEDICATED TO COMMUNICATION SKILLS
PATIENT DISSATISFACTION
UNPREPARED AND ANXIOUS
Most medical schools dedicate fewer than 20 hours total to communication skills over the course of four years.
National studies show that poor communication is one of the leading causes of patient dissatisfaction and malpractice claims.
Clinicians themselves report feeling unprepared and anxious when faced with delivering life-altering news.
The result?
Patients feel unheard. Families lose trust. Staff experience burnout. Organizations see morale, safety scores, and outcomes suffer.
The Orsini Way is Proven to Improve HCAHPS and Press Ganey Scores
In a healthcare system under constant strain, there has never been a greater need for clear, compassionate communication. Patients are more informed, expectations are higher, and providers are stretched thin. The ability to connect quickly and authentically is not a “nice-to-have” — it is a clinical and cultural necessity to improve the human side of the healthcare experience.
That’s why Dr. Anthony Orsini created The Orsini Way: a proven methodology drawn from decades of real-world experience and scientific research, where every word can change the trajectory of a patient’s journey. His training goes beyond scripts and checklists, teaching professionals how to build trust, reduce conflict, and lead with empathy — even in the hardest conversations.
Who We Help
Healthcare Team Training
Customized workshops for hospitals, large practices and departments such as Risk, ICU or Oncology.
↗Read MoreResidency Program Curriculum
Teaching tomorrow’s doctors how to connect as well as they diagnose.
↗Read MoreAdministrator & Leadership Training
Building communication-centered cultures from the top down.
↗Read MoreThe Orsini Way® equips hospitals with structured, evidence-based communication training that improves patient trust, strengthens HCAHPS scores, and reduces litigation risk — while creating a culture of safety and compassion.
We help providers gain the confidence and skills to improve the patient experience as well as handle the most difficult patient conversations — Breaking Bad News, disclosing medical errors, and building trust through every interaction - as well as acute Physician Remediation Communication Training.
The Orsini Way® integrates empathy and communication training into medical education, giving students and residents the tools to connect authentically with patients and families from day one of their careers.
Our programs prepare administrators and leaders to set the tone for transparency and empathy, embedding communication skills into the fabric of your organization’s culture. We help leaders build high-reliability teams where empathy and communication drive both safety and collaboration.
The Orsini Way Impact
Improved HCAHPS & Press Ganey scores- Enhanced patient experience
- Reduced staff burnout and turnover
- Positive cultural change across healthcare systems
- Reduction of medical errors and malpractice claims
- Improve clinical trial recruitment
Content Highlights
Testimonials
Real world feedback from our partners and clients.
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