It’s All in the Delivery®
When you truly care, you truly connect. You forever transform the patient experience and transform the hospital culture The Orsini Way.
A groundbreaking program that shows healthcare professionals a completely new way to communicate, dramatically enhance patient satisfaction, and improve outcomes.
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The Programs
The Orsini Way™ is a unique system designed to create culture change through innovative communication training. Based on proven communication techniques developed over decades by Dr. Anthony Orsini, The Orsini Way trains healthcare professionals how to communicate with patients in the most effective and compassionate manner. This groundbreaking program uses experiential learning, in-person workshops, and a digital platform to enhance the patient experience and improve outcomes.
It’s All in the Delivery® is a program that uses proven communication techniques to enhance patient satisfaction by teaching healthcare professionals how to build trusting relationships with patients and families. The program begins with an initial assessment of your current patient satisfaction scores to be used as a benchmark for future improvement. The training utilizes unique components such as in-person workshops, train-the-trainer experiential learning, and an innovative digital experience to ensure your staff is putting their new skills into practice. Follow up and support are designed to ensure sustainable success. With “It’s All in the Delivery” culture change is fast and seamless.
Our unique Breaking Bad News® program trains healthcare professionals how to deliver sad or tragic news to patients and families in the most effective and compassionate manner. This essential skill is seldom taught during medical school or residency training. Using videotaped experiential learning techniques, participants learn in a safe and private environment how to help patients when they are at their most vulnerable. The Breaking Bad News program developed by Dr. Anthony Orsini uses key communication principles that focus on body language, compassion, and relationship-building techniques. Since 2011, the Breaking Bad News program has trained thousands of physicians, nurses and first responders across the country.
“The training program designed and administered by Dr. Orsini has significantly improved the way our physicians, nurses and team members communicate with our families. The ability to measure this improvement using Press Ganey scores, allows us to link staff improvements to financial performance.”
— Jose Perez, MD, Corporate Medical Director, Mednax,
Department of Neonatology, Winnie Palmer Hospital
for Women and Babies, Orlando, Florida
Why It Works
Communicating The Orsini Way Builds Relationships and Enhances the Overall Patient Experience
Compassionate communication changes the healthcare culture. That’s what our programs are all about. Transform your culture and improve your patient satisfaction scores. With our It’s All in the Delivery training, hospitals have reported a 60% increase in overall patient satisfaction. Our multi-faceted approach and interactive tools help your staff learn and put into practice the language of compassionate communication and how to build trusting relationships with patients—benefiting your healthcare professionals and, most important, the patients you serve.
It’s innovative, it’s based on real-world healthcare professional experience, and it works.
See what Dr. Orsini's Workshops are like!
How It Works
It’s All in the Patient Experience
If communication is over-rehearsed or sounds like a script, your patients won’t feel genuine compassion and you won’t make the intended impact on your patient’s experience and outcomes. Communicating The Orsini Way builds real relationships and impacts patient experience and outcomes for all.
Created by Anthony Orsini, a Board-Certified Neonatologist for more than 20 years, who brings the warmth and compassion of a practicing physician with the storytelling of an engaging CEO—It's All in the Delivery and Breaking Bad News are backed by years of research and 100s of inspiring personal interviews with patients and families. An innovative, digital-learning experience is now available to make the training personalized and accessible. The program creates long-lasting learning techniques that provide guidance to any size audience and ongoing concept reinforcement.
Powerful Communications Methods — Compelling and practical approaches that are proven in the real world and shared via experiential role-playing, interactive workshops, and an interactive, digital-learning experience that includes fun quizzes, weekly videos, and more.
Interactive Digital-Learning — Scale positive culture change to your entire organization with an interactive, digital-learning experience, featuring weekly videos paired with real-life challenges delivered via SMS and email reminder nudges to reinforce concepts and build positive habits.
Management Dashboard — Measure results and see what your staff cares about with an overview of your team’s participation in the digital learning experience, request custom learning modules to create the patient experience you envision, and access additional internal learning workshop materials.
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It’s All in The Orsini Impact
For over a decade, we’ve been improving the communication culture at hospitals nationwide. We’ve learned that compassion must be genuine and relationship building can be learned. It matters far more than you might think. The relationships you build can enhance the patient experience and improve clinical outcomes.
Join us in forever transforming the way your staff communicates. Engage with our experiential-based learning approach to become a leader in patient satisfaction. It’s engaging, based on real-life examples, and it’s proven.
Start Now. Contact Us.
It’s All in the Communication.
Ready to create the best patient experiences possible as a leader in compassionate communication? We’re ready to help. Allow us to share with you The Orsini Way.
Your patients will thank you—and you will enjoy being a healthcare professional more than ever.