Whether in the hospital or workplace, our Difficult Dialogues program teaches effective communication skills that can be called upon when situations don’t go as planned. The framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers, and disaffected employees are some of the many topics covered in this course. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. When this course is combined with our experiential role-play, effective and sustainable techniques are gained.
Physicians who participate in this program will also gain the skills necessary to complete the very difficult task of discussing medical errors with patients and families. This course meets ACGME requirements for discussing medical errors, and it is a very useful tool for all residency programs. Difficult Dialogues can even be used as a remediation tool for physicians who have a hard time when conversations get tense. Well organized and thought-provoking, this program is extremely helpful to both physicians as well as HR executives. Available as in-person or online learning.
Topics covered in this course include:
Using compassionate communication to build relationships
Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
Verbal and non-verbal techniques used to de-escalate difficult conversations
Understanding customer / employee / patient-centric communication
Learn the 3 Pillars of Conflict Resolution
Who Should Attend?
Managers / Supervisors
Physicians / Resident Physicians
Customer Service Professionals
Human Resource Managers
The Orsini Way’s diverse and customized programming includes:
2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini
Live or virtual sessions with professional actors followed by immediate review.
Access to online learning modules with CME accreditation
Offerings can be combined for an enhanced program
Hospitals around the country trust The Orsini Way