Difficult Dialogues

Whether in the hospital or workplace, our Difficult Dialogues program teaches effective communication skills that can be called upon when situations don’t go as planned.  The framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers, and disaffected employees are some of the many topics covered in this course. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. When this course is combined with our experiential role-play, effective and sustainable techniques are gained.

Physicians who participate in this program will also gain the skills necessary to complete the very difficult task of discussing medical errors with patients and families. This course meets ACGME requirements for discussing medical errors, and it is a very useful tool for all residency programs. Difficult Dialogues can even be used as a remediation tool for physicians who have a hard time when conversations get tense. Well organized and thought-provoking, this program is extremely helpful to both physicians as well as HR executives. Available as in-person or online learning.

Topics covered in this course include:

Using compassionate communication to build relationships

Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)

Verbal and non-verbal techniques used to de-escalate difficult conversations

Understanding customer / employee / patient-centric communication

Learn the 3 Pillars of Conflict Resolution

Who Should Attend?

Healthcare Professionals

Managers / Supervisors

Physicians / Resident Physicians

Non-Medical Professionals

Customer Service Professionals

Human Resource Managers

The Orsini Way’s diverse and customized programming includes:

Team of doctors and nurses having a discussion


2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini
(CME accredited)

Improvisational Role Play


Live or virtual sessions with professional actors followed by immediate review.


On-Demand Learning

Access to online learning modules with CME accreditation

Doctor talking to patient via computer

Combined Programming

Offerings can be combined for an enhanced program

Schedule a Consultation

Questions about how to maximize performance for your team or individual team member? Contact us today for a complimentary consultation about which program will meet your organization’s needs.

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Hospitals around the country trust The Orsini Way