It’s All in the Delivery®

It’s All in the Delivery® utilizes comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores. This course has been proven successful in small practices as well as larger hospital units. Using The Orsini Way® of communicating, physicians, nurses and hospital staff learn how to effectively communicate, build relationships with patients and enhance the overall patient experience. Workshops are available both live and virtually. For your most remote team members, access to the workshop via a 3-part online learning module is also available. AMA PRA Category 1 credits are available for all of our on-line modules upon completion.

A new 8 part online learning experience that breaks these concepts down into easy, shorter-to-view segments will reinforce the concepts taught in the workshop. All while providing access to users by engaging them in interactive exercises that allow culture change to become seamless.

More than just training, this program incorporates a comprehensive assessment of your current state of patient satisfaction, a train-the-trainer component as well as team members from the Orsini Way who will provide follow-up and support designed to ensure ongoing compliance. Training your staff using The Orsini Way ensures the right partners are available to create and support this innovative and proven way of communicating with patients and families.


Based on answers given by program participants via pre and post program survey:

of participants are open to increasing their knowledge of how to improve the patient experience
of participants agree their communication skills improved after It’s All in the Delivery® training
Improvement in Press Ganey Percentile Scores over baseline in one of the world’s largest NICU’s

The Orsini Way’s diverse and customized programming includes:

Team of doctors and nurses having a discussion


2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini
(CME accredited)

Improvisational Role Play


Live or virtual sessions with professional actors followed by immediate review.


On-Demand Learning

Access to online learning modules with CME accreditation

Doctor talking to patient via computer

Combined Programming

Offerings can be combined for an enhanced program

Schedule a Consultation

Questions about how to maximize performance for your team or individual team member? Contact us today for a complimentary consultation about which program will meet your organization’s needs.

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Hospitals around the country trust The Orsini Way