It's all in the Delivery

“It’s All in the Delivery” is a program that uses practical and proven communication techniques to enhance overall patient experience by teaching healthcare professionals how to quickly build trusting relationships with patients and families.

Difficult Dialogues

Perfect for physicians, risk managers, HR executives and business leaders, Difficult Dialogues teaches the communication skills necessary to positively influence challenging situations encountered daily. When used with our medical error module, this program meets the ACGME requirements for patient safety curriculum.

Breaking Bad News

Our unique Breaking Bad News program trains healthcare professionals how to deliver sad or tragic news to patients and families in the most effective and compassionate manner. This essential skill is seldom taught during medical school or residency training.

Professional Coaching

Even the smartest and most talented leaders sometimes have difficulty communicating effectively. Whether you are a business executive struggling to build loyalty or a physician who wants to improve patient satisfaction our personal coaching allows you to learn simple and effective techniques in a private setting.

The Orsini Programs

In Depth with Dr. Orsini

Our Proven & Trusted Programs

Offered With The Orsini Learning Center

Using our unique Experiential Learning method, The Orsini Way has trained thousands of healthcare professionals across the country. Physicians of all specialties have participated in this unique, approach using realistic role-playing that teaches the communication skills not taught in medical school or residency programs.

Participants learn how to quickly form relationships, build trust and manage the delivery of all critical messages, such as breaking bad news and conflict resolution. These communication skills have been shown to improve patient outcomes, reduce malpractice lawsuits, limit physician burnout and significantly increase patient satisfaction scores.

Our Unique Approach Involves Several Key Components:
  • Physicians and healthcare professionals participate in improvisational role-playing sessions with professional actors who portray patients or family members.
  • Role-playing sessions are viewed on-site by The Orsini Way certified instructors.
  • Immediately following the role-playing session, participants are given the opportunity to review the videotaped session with instructors. It is during this review that the self-review and self-reflection occurs.