Whether in the hospital or workplace, our Difficult Dialogues program teaches effective communication skills that can be called upon when situations don’t go as planned. The framework to navigate difficult workplace conversations including conflict resolution, , performance feedback, dissatisfied customers and disaffected employees are some of the many covered in this course. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. When this course is combined with our experiential role-play,
Interactive Training Program Now Available
DIFFICULT DIALOGUES

THE ORSINI LEARNING CENTER INTERACTIVE DIFFICULT DIALOGUES PROGRAM
PARTICIPANTS WILL LEARN
Topics covered in this course include:
- Using compassionate communication to build relationships
- Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
- Verbal and non-verbal techniques used to de-escalate difficult conversations
- Understanding customer / employee / patient-centric communication
- Learn the 3 Pillars of Conflict Resolution

WHO SHOULD ATTEND ?
- Healthcare Professionals
- Managers / Supervisors
- Physicians / Resident Physicians
- Non-Medical professionals
- Customer Service Professionals
- Human Resource Managers
