Welcome to the Orsini Learning Center
How We Can Help
DIFFICULT DIALOGUES
In difficult times, leaders often have a lack of experience in how to have difficult conversations. This program utilizes the core concepts of The Orsini Way to help give your team the tools required to get you through these challenging conversations
DIFFICULT DIALOGUES
Whether in the hospital or workplace, Managing Difficult Dialogues teaches effective communication skills and the framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers and disaffected employees. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. This course meets ACGME requirements for discussing medical errors.
- Healthcare Professionals
- Managers / Supervisors
- Physicians / Resident Physicians
- Non-Medical professionals
- Customer Service Professionals
- Human Resource Managers
PARTICIPANTS WILL LEARN
Topics covered in this course include:
- Using compassionate communication to build relationships
- Understanding emotions and how they impact interpersonal dynamics (emotional intelligence)
- Verbal and non-verbal techniques used to de-escalate difficult conversations
- Understanding customer / employee / patient-centric communication
- Learn the 3 Pillars of Conflict Resolution