Whether in the hospital or workplace, our Difficult Dialogues program teaches effective communication skills that can be called upon when situations don’t go as planned.  The framework to navigate difficult workplace conversations including conflict resolution, performance feedback, dissatisfied customers, and disaffected employees are some of the many covered in this course. Using The Orsini Way of communication, participants will master skills to positively influence outcomes of challenging situations encountered daily. When this course is combined with our experiential role-play, effective and sustainable techniques are gained.  Physicians who participate in this program will also gain the skills necessary to complete the very difficult task of discussing medical errors with patients and families. This course meets ACGME requirements for discussing medical errors, and it a very useful tool for all residency programs. Difficult Dialogues can even be used as a remediation tool for physicians who have a hard time when conversations get tense. Well organized and thought-provoking, this program is extremely helpful to both physicians as well as HR executives. Available as in-person or remote learning.