FAQ

Poor communication is one of the leading causes of patient dissatisfaction, malpractice claims, and staff burnout. Structured training improves trust, safety culture, and outcomes.

By equipping staff with empathy and communication skills, patient interactions improve, which directly impacts HCAHPS domains like “communication with doctors and nurses.”

Yes. Programs can be delivered through workshops, e-learning, or system-wide initiatives, customized to fit the size and complexity of your organization.

Most physicians and nurses receive little formal training in communication. Learning structured approaches reduces anxiety for providers and improves patient trust.

Options include concise e-learning modules (90 minutes) and short, interactive workshops that can be scheduled flexibly.

Greater confidence in high-stakes discussions, reduced stress, and stronger connections with patients and families.

Students graduate with excellent clinical skills but often lack confidence in patient communication. Early training prevents bad habits and builds lasting skills.

We provide modular programs, including lectures, role-play, and e-learning, that fit seamlessly into existing coursework.

Residents report feeling more confident in patient interactions and better prepared for the emotional realities of clinical practice.

Leaders shape organizational culture. By modeling empathy and transparency, administrators foster safer, more trusted, and more engaged workplaces.

Yes. Programs such as Mastering Medical Error Disclosures help leaders meet CMS’s Patient Safety Structural Measure requirements.

Absolutely. Workshops are tailored to the goals, challenges, and policies of your organization.

He brings powerful stories from medicine combined with practical frameworks for empathy and communication — engaging audiences across healthcare and leadership.

Yes, many sessions can be designed to meet CME/CE requirements for healthcare professionals.

Yes. Keynotes and workshops are adapted to the audience, whether that’s physicians, nurses, administrators, or mixed groups.

CMS’s Patient Safety Structural Measure requires hospitals to attest to implementing a Communication and Resolution Program (such as CANDOR) that ensures open, honest communication after adverse events.

Our programs support compliance by training providers and teams in compassionate, structured error disclosure practices aligned with CMS expectations.

No. While compliance teams lead the effort, physicians, nurses, and administrators all benefit from training that fosters a culture of transparency and safety.