Welcome to the Orsini Learning Center
It’s All In The Delivery Is a program that uses proven communication techniques to enhance the patient experience by teaching healthcare professionals how to build trusting relationships with patients and families. The program begins with an initial assessment of your current patient satisfaction scores to be used as a benchmark for future improvement.
Example of Dr. Orsini's Workshop and Method
- Healthcare professionals
- Managers / Supervisors
- Physicians / Resident Physicians
- Patient Satisfaction team leaders
- Any hospital team members
- How to use compassionate communication to build relationships and improve patient satisfaction?
- How to create a team approach to resolve conflict?
- How to understand customer/employee/patient-centric communication?
- How to enhance compassion and maintain efficiency?
- How to create sustainable culture change?