Interactive Training Program
It's All In The Delivery
It’s All In The Delivery Is a program that uses proven communication techniques to enhance the patient experience by teaching healthcare professionals how to build trusting relationships with patients and families. The program begins with an initial assessment of your current patient satisfaction scores to be used as a benchmark for future improvement..
IT'S ALL IN THE DELIVERY
It’s All in the Delivery utilizes comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores. This course has been proven successful in small practices as well as larger hospital units. Using The Orsini Way® of communicating, physicians, nurses and hospital staff learn how to effectively communicate, build relationships with patients and enhance the overall patient experience. A new personalized digital learning experience is now available. Providing access to users by engaging them in interactive exercises that allow culture change to become seamless.
THE ORSINI LEARNING CENTER
PARTICIPANTS WILL LEARN
- How to use compassionate communication to build relationships and improve patient satisfaction?
- How to create a team approach to resolve conflict?
- How to understand customer/employee/patient-centric communication?
- How to enhance compassion and maintain efficiency?
- How to create sustainable culture change?
WHO SHOULD ATTEND
- Healthcare professionals
- Managers / Supervisors
- Physicians / Resident Physicians
- Patient Satisfaction team leaders
- Any hospital team members
Coose which fits your team best below.
