It’s All in the Delivery utilizes comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores. This course has been proven successful in small practices as well as larger hospital units. Using The Orsini Way® of communicating, physicians, nurses and hospital staff learn how to effectively communicate, build relationships with patients and enhance the overall patient experience. Workshops are available both live and virtually. For your most remote team members, access to the workshop via a 3-part online learning module is also available.
A new 8 part online learning experience that breaks these concepts down into easy, shorter-to-view segments will reinforce the concepts taught in the workshop. All while providing access to users by engaging them in interactive exercises that allow culture change to become seamless.
More than just training, this program incorporates a comprehensive assessment of your current state of patient satisfaction, a train-the-trainer component as well as team members from the Orsini Way who will provide follow-up and support designed to ensure ongoing compliance. Training your staff using The Orsini Way ensures the right partners are available to create and support this innovative and proven way of communicating with patients and families.