It’s innovative, it’s based on real-life experience, and it works.
With CMS’s new Patient Safety Structural Measure, hospitals are now required to report whether they have implemented strategies such as Communication and Resolution Programs (CRPs) to strengthen safety culture and systems. How your entire team communicates, especially after an error occurs will dramatically impact litigation risk, organizational liability and patient outcomes.
Delivered as a Signature Workshop and on-demand E-Learning course, Dr. Anthony Orsini and our team have developed this program to equip all levels of your organization with the effective and essential skills and tools for properly handling medical error disclosures.
Completing this program and deploying The Orsini Way resources as part of your CRP will leave your team fully prepared to carry these conversations with empathy and clarity.
Watch our Mastering Medical Error Disclosure Overview
Where Experience Meets Innovation
The Orsini Way stands apart from other communication training programs by blending real-world experience with innovative approaches. Created by Dr. Anthony Orsini, a practicing physician with over 25 years of hands-on experience, this program takes a practical, results-oriented approach.
Organizational Trust & Transparency
Learn How To Have Disclosure Conversations While Maintaining Organizational Transparency & Trust.
Unlike generic scripts, our communication training program focuses on transforming the mindset and approach of your team. By building a foundation of empathetic, clear, and authentic communication, we empower your Physicians and Risk Managers to excel in their interactions with patients and family members.
Empowering Physicians With Confidence
In healthcare, strong communication can lead to improved patient care and the overall healthcare experience. The Orsini Way empowers healthcare professionals to connect deeply with patients, ensuring better understanding and trust.
Long-Term Excellence, Lasting Impact
Investing in The Orsini Way is investing in lasting excellence. Our program instills skills that become second nature, eliminating the need for ongoing training. Whether you are meeting a patient for the first time or delivering a devastating diagnoses, our techniques are integral to your communication training toolkit.
Millions in Damages
Even minor errors, if poorly disclosed, can lead to significant legal consequences, while proper disclosure of serious events often prevents litigation and fosters healing.
The return on investment far exceeds the cost. Participating organizations have noted benefits from reducing liability, protecting reputation, and strengthening trust while improving outcomes.
How is The Orsini Way Different?
Delivered as a Signature Workshop and on-demand E-Learning course, Dr. Anthony Orsini and our team have developed this program to equip all levels of your organization with the effective and essential skills and tools for properly handling medical error disclosures. Completing this program and deploying The Orsini Way resources as part of your CRP will leave your team fully prepared to carry these conversations with empathy and clarity.
The Orsini Way teaches you how to build trusting relationships. Patients who feel they have a trusting relationship with their Physicians and the teams who care for them, are less likely to seek litigation, even when an error occurs.
| The Orsini Way | Others |
|---|---|
| Taught and created by a practicing physician | Taught by educators |
| Culture change that is quick and sustainable | Changes don't stick |
| Immediate results | Results can take years |
| Teach communication techniques that last | Teach catch phrases that appear shallow |
| No expensive maintenance contract | Expensive maintenance contracts |
| Prevent professional burnout | Educators don't understand burnout |
| Enhance compassion + maintain efficiency | Only data driven |
Some of Our Programming Options
Breaking Bad News®
This unique program trains healthcare professionals how to deliver sad or tragic news to patients and families in the most effective and compassionate manner. This essential skill is seldom taught during medical school or residency training.
Difficult Dialogues
Perfect for physicians, risk managers, HR executives and business leaders, Difficult Dialogues teaches the communication skills necessary to positively influence challenging situations encountered daily.
It's All in the Delivery®
It’s All in the Delivery utilizes comprehensive communication training to create culture change and improve your hospital’s patient experience scores. This course has been proven successful in small practices as well as larger hospital units.
The Orsini Way’s diverse and customized programming includes:
Workshops
2-3 Hour Interactive & Customized Workshops hosted live or virtually by Dr. Orsini.
Improvisational
Role-Playing
Live or virtual sessions with professional actors followed by immediate review.
On-Demand Learning
Access to online learning modules and recorded sessions.
Combined Programming
Offerings can be combined for an enhanced program.
"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect complement to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.”
KELLY NIERSTEDT
President, Winnie Palmer Hospital for Women and Babies
Hospitals around the country trust The Orsini Way
Northeast Regional
Children's Hospital
UPMC Pinnacle
WestMed
Morristown
Carolina Care
Englewood
Meadows
Mednax
Winnie Palmer
Orlando regional
Summit
Virtua
