Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 118 | November 17, 2020

Human Centered Approach to Leadership

Holly O’Driscoll

Master Human Centered Innovation Strategist

Holly O'Driscoll

Welcome to Difficult Conversations – Lessons I Learned as an ICU Physician with Dr. Anthony Orsini. On today’s episode, my special guest is Holly O’Driscoll, an industry expert in the field of Design Thinking and human centered innovation. She is the former Global Design Thinking Leader at Proctor & Gamble and led more than 250 design thinking experiences, often at the request of C-suite executives. She has built a reputation as a master human centered innovation strategist, trainer, and facilitator. Her passions include problem solving, the organizational strategy, unleashing the diversity of people, leadership philosophy, and creating conditions that allow human creativity and curiosity to thrive. She is the founder and CEO of Ampersand Innovation, which is a Design Thinking and human centered innovation strategy consultancy. In addition, she is a globally sought after keynote speaker as well. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Holly shares her story . She defines what “design thinking” is and explains the human centered approach focusing on five principles that were made famous by the Stanford University d. School: Empathy, Definition, Ideation, Prototyping, and Testing. Dr. Orsini talks about his technique in teaching empathy and connecting to a patient. Holly tells us the results of a bad leader, how to fix a bad culture, and how to get people excited about their job. We also learn why Holly would choose to first hire someone with integrity and why she believes leadership is something you can teach. Holly tells us about using the Empathy Map which is focused on sketching out what people are thinking, feeling, saying, and doing on the inside and outside. Find out why Holly prefers deep conversations versus a survey? She shares a story on being vulnerable and how to connect with people.. Holly talks about the “sceptic” in the room. She tells us how important it is to learn the names of people and to connect on a human level. Dr. Orsini shares a funny story when he was in and working as a substitute teacher. We hear inspiring stories from Dr. Orsini about communicating and building relationships and how his “It’s All in the Delivery” training program does something called, “see something, say something” We end with Holly telling us the most difficult type of conversation that she’s had, and Dr. Orsini finishes by saying, “People trust people who are real people, not fake people. Be genuine, be real, build the trust, and be humble.” If you enjoyed this podcast, please hit the subscribe button to find out more about what we do and how we teach communication.

Share This Episode

Listen & Subscribe

If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.

Previous Episodes

Recognizing Fear with Gina Jacobson

Ep. 180 – December 5, 2022

There’s a Snake on My Head with Mindy Spigel

Ep. 179 – October 31, 2022

Healthcare and Fatherhood with Jeff Atwood

Ep. 178 – October 10, 2022

A Life Dedicated to Babies with Dr. Gregor Alexander

Ep. 177 – September 20, 2022

Monitoring Physician Wellness for Patient Safety with Ellen Reilly

Ep. 176 – September 5, 2022

Difficult Conversations about Death and Dying with Julie McFadden

Ep. 175 – August 15, 2022

Difficult Conversations about Healthcare with Thomas Dahlborg

Ep. 174 – July 18, 2022

Why Physicians Die By Suicide with Dr. Michael Myers

Ep. 173 – June 27, 2022

Conversations About Malpractice with Jennifer Wiggins

Ep. 172 – June 6, 2022

Jennifer George

Communication IS Care with Jennifer George

Ep. 171 – May 16, 2022

Physician Coaching and Patient Experience with Joshua Washington

Ep. 170 – May 2, 2022

Health Benefits of the Sicilian Diet with Dr. Sandra Cammarata and Dr. Giovanni Campanile

Ep. 169 – April 18, 2022

Difficult Conversations in Human Resources with Paul Falcone

Ep. 168 – March 28, 2022

Dorthy Roberts

The Problem with Raced Based Medicine with Dorothy Roberts

Ep. 167 – March 14, 2022

Deborah Beidel

Conversations about PTSD with Dr. Deborah Beidel

Ep. 166 – February 28, 2022

Wendy Dean

Moral Injury with Wendy Dean, MD

Ep. 165 – February 14, 2022

Brian Ferguson

Reaching Peak Performance in Medicine with Brian Ferguson

Ep. 164 – January 24, 2022

Gunnar Esiason

A Life With Purpose with Gunnar Esiason

Ep. 163 – January 10, 2022

Dr. Orsini and Liz Poret-Christ

Holiday Episode – Highlights From 2021 with Dr. Anthony Orsini and Liz Poret-Christ

Ep. 162 – December 27, 2021

Dr. Bruce B.J. Miller

The Problem With Dying with Dr. Bruce B.J. Miller

Ep. 161 – December 13, 2021

Stuart Levine

Leadership From The Boardroom with Stuart Levine

Ep. 160 – November 30, 2021

Michele Blackwood

Difficult Conversations About Breast Cancer with Dr. Michele Blackwood

Ep. 159 – November 16, 2021

Robyn Symon

Do No Harm – Conversations About Physician Suicide with Robyn Symon

Ep. 158 – November 2, 2021

Karen Knops

Communicating With Your Doctor with Karen Knops, MD

Ep. 157 – October 19, 2021

Steve Lawler

The State Of Healthcare – Moving Forward with Steve Lawler

Ep. 156 – October 5, 2021

Cy Wakeman

Ditch The Drama with Cy Wakeman

Ep. 155 – September 21, 2021

Kristin Baird

Be The Leader Nobody Wants To Leave with Kristin Baird

Ep. 154 – September 7, 2021

Robert Pearl

Uncaring Conversations about Physician Culture with Robert Pearl, M.D.

Ep. 153 – August 24, 2021

Anthony Orsini

Difficult Conversations Anniversary Episode with Dr. Anthony Orsini and Elizabeth Poret-Christ

Ep. 152 – August 10, 2021

Marjorie Dejoie-Brewer

Advocating For Rare Diseases with Dr. Marjorie Dejoie-Brewer

Ep. 151 – August 3, 2021

Shari Moore

Medical Liability And Risk Management with Shari Moore

Ep. 150 – July 20, 2021

Lisa Strohman

How Do You Define Your Self Worth with Dr. Lisa Strohman

Ep. 149 – July 6, 2021

Dena Carey

Taking Care Of Our Own – True Nursing Leadership with Dena Carey

Ep. 148 – June 22, 2021

Susan Scott

Fierce Conversations with Susan Scott

Ep. 147 – June 8, 2021

David Shulkin

Memorial Day Tribute with Dr. David Shulkin

Ep. 146 – May 30, 2021

Jason Schechterle

Burning Shield – The Story Of Jason Schechterle with Jason Schechterle

Ep. 145 – May 25, 2021

Jeff Segal

Medical Justice And Malpractice with Jeffrey Segal, MD, JD

Ep. 144 – May 18, 2021

Kathi Sharpe Ross

Re-Invent Your Life with Kathi Sharpe Ross

Ep. 143 – May 11, 2021

Nick Hall

Helping Parents Of Premature Babies with Nick Hall and Laura Platt-Kilstein

Ep. 142 – May 4, 2021

Colin Smith

Learn to Listen with Colin Smith

Ep. 141 – April 27, 2021

Lori Gunther

Speaking The Truth – Debriefing Nurse Leaders with Lori Gunther

Ep. 140 – April 20, 2021

Mike Vacanti

Humans First with Mike Vacanti

Ep. 139 – April 13, 2021

Noreen Bernard

Hospital Leadership During Covid-19 with Dr. Noreen Bernard, RN

Ep. 138 – April 6, 2021

Jennifer Ainsworth and Kristin Horwath

Motherhood And Milestones with Jennifer Ainsworth and Kristin Horwath

Ep. 137 – March 30, 2021