Difficult Dialogues

PROGRAM

When tensions arise between departments, when senior and junior physicians clash, or when medical errors demand immediate remediation—these moments define your organization’s culture and patient outcomes. The Orsini Way’s Difficult Dialogues training transforms healthcare’s most challenging conversations into opportunities for strengthened teams and improved patient care.

Every unaddressed conflict between healthcare professionals ripples outward. Interdisciplinary tensions compromise patient handoffs. Hierarchical friction between senior and junior physicians stifles critical communication. When bad news must be delivered to patients amidst team discord, the human cost multiplies exponentially.

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What Participants Learn:

Build and enhance foundational skills for conflict resolution, improving cross-team communication and handling difficult conversations.

How to practice and implement their new skills and abilities with role-play exercises based on real world medical scenarios.

How to connect authentically, even under time pressure.

Why It Matters:

Senior physicians rediscover new tools and approaches that reinvigorate their practice, strengthen connections with patients, and model compassionate leadership and strong interpersonal communication habits for the next generation.

How We Can Deliver Our Educational Programs

In-person workshop (half-day/full-day)

2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini.

Virtual Learning Options

Access to online learning modules.

Improvisational Role-Playing

Live or virtual sessions with professional actors followed by immediate review

Testimonials

Real world feedback from our partners and clients.

"His thought-provoking, practical techniques make any leader a better communicator.The feedback was so superb we asked him to speak again."
Quint Studer
Founder of The Studer Group
"Professionals across all industries can benefit from Dr. Orsini’s perspective and approach to communication."
Shari Moore
Vice President, RiskManagement, PLICO
"Dr. Orsini is a high-impact speaker who connects with audiences in a meaningful way. The feedback is consistently superb."
Dr. Larry Barton
Best Selling Author, CrisisManagement and HR Expert
“Tony was terrific! As a speaker, he was captivating and kept the full attention of thea udience the entire time. His presentation was well researched, personal and applicable to all in attendance.”
Brad Diericx
Chief Commercial Officer Curi
"His delivery and communication was exactly what we needed during this difficult time in healthcare."
Lori Gunther
CEO, Synova Associates, LLC
"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect complement to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.”
KELLY NIERSTEDT
President, Winnie Palmer Hospital for Women and Babies
“The training we received from The Orsini Way is like none other. Our residents now have greater confidence and skills in leading difficult conversations, whether in person or virtually. I’m still amazed that after each training I still walk away having learned something new from its experts.”
DR. TANGANYIKA BARNES
Program Director of the Internal Medicine Residency Program Englewood Health
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