It’s All in the Delivery®

PROGRAM

It’s All in the Delivery® utilizes comprehensive communication training to create culture change and improve your hospital’s patient satisfaction scores.

This course has been proven successful in small practices as well as larger hospital units. Using The Orsini Way® of communicating, physicians, nurses and hospital staff learn how to effectively communicate, build relationships with patients and enhance the overall patient experience.

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What Participants Learn:

How to make empathy part of quick, everyday exchanges.

The neuroscience of patient trust.

How empathy reduces burnout for providers.

How to foster a culture of collaboration and mutual respect among interdisciplinary teams.

Why It Matters:

In healthcare, every conversation matters. From delivering life-changing diagnoses to guiding families through crisis, the way clinicians communicate shapes patient trust, outcomes, and organizational culture. The Orsini Way is a proven methodology that equips healthcare teams with the skills to connect authentically, speak with compassion, and lead with empathy.

How We Can Deliver Our Educational Programs

In-person workshop (half-day/full-day)

2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini.

Virtual Learning Options

Access to online learning modules.

Improvisational Role-Playing

Live or virtual sessions with professional actors followed by immediate review.

Testimonials

Real world feedback from our partners and clients.

"His thought-provoking, practical techniques make any leader a better communicator.The feedback was so superb we asked him to speak again."
Quint Studer
Founder of The Studer Group
"Professionals across all industries can benefit from Dr. Orsini’s perspective and approach to communication."
Shari Moore
Vice President, RiskManagement, PLICO
"Dr. Orsini is a high-impact speaker who connects with audiences in a meaningful way. The feedback is consistently superb."
Dr. Larry Barton
Best Selling Author, CrisisManagement and HR Expert
“Tony was terrific! As a speaker, he was captivating and kept the full attention of thea udience the entire time. His presentation was well researched, personal and applicable to all in attendance.”
Brad Diericx
Chief Commercial Officer Curi
"His delivery and communication was exactly what we needed during this difficult time in healthcare."
Lori Gunther
CEO, Synova Associates, LLC
"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect complement to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.”
KELLY NIERSTEDT
President, Winnie Palmer Hospital for Women and Babies
“The training we received from The Orsini Way is like none other. Our residents now have greater confidence and skills in leading difficult conversations, whether in person or virtually. I’m still amazed that after each training I still walk away having learned something new from its experts.”
DR. TANGANYIKA BARNES
Program Director of the Internal Medicine Residency Program Englewood Health
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