Mastering Medical Error Disclosures

PROGRAM

Transparency in medicine isn’t optional — it’s mandated. With CMS now requiring the timely disclosure of medical errors, healthcare providers must be prepared to navigate these conversations with honesty and empathy.

This program equips clinicians, administrators and risk managers with the skills to disclose medical errors in a way that preserves trust, supports compliance, and strengthens patient safety culture.

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What Participants Learn:

Understand Key Elements of CMS Regulation Requirements and learn the essential components of effective medical error disclosure.

Master proactive communication strategies and techniques to help prevent errors before they occur.

Reduce malpractice exposure and strengthen patient relationships.

Equip Risk Managers with compassionate communication techniques and learn how to have disclosure conversations while maintaining organizational transparency and trust.

Why It Matters:

How your entire team communicates, especially after an error occurs will dramatically impact litigation risk, organizational liability and patient outcomes – including HCAHPS and Press Ganey scores.

How We Can Deliver Our Educational Programs

In-person workshop (half-day/full-day)

2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini.

Virtual Learning Options

Access to online learning modules.

Improvisational Role-Playing

Live or virtual sessions with professional actors followed by immediate review

Testimonials

Real world feedback from our partners and clients.

"His thought-provoking, practical techniquesmake any leader a better communicator.The feedback was so superb we asked himto speak again."
Quint Studer
Founder of The Studer Group
"Professionals across all industries canbenefit from Dr. Orsini’s perspective andapproach to communication."
Shari Moore
Vice President, RiskManagement, PLICO
"Dr. Orsini is a high-impact speaker who connects with audiences in a meaningfulway. The feedback is consistently superb."
Dr. Larry Barton
Best Selling Author, CrisisManagement and HR Expert
“Tony was terrific! As a speaker, he wascaptivating and kept the full attention of theaudience the entire time. His presentationwas well researched, personal and applicableto all in attendance.”
Brad Diericx
Chief Commercial Officer Curi
"His delivery and communication was exactly what we needed during this difficult time in healthcare."
Lori Gunther
CEO, Synova Associates, LLC
"We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect complement to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.”
KELLY NIERSTEDT
President, Winnie Palmer Hospital for Women and Babies
“The training we received from The Orsini Way is like none other. Our residents now have greater confidence and skills in leading difficult conversations, whether in person or virtually. I’m still amazed that after each training I still walk away having learned something new from its experts.”
DR. TANGANYIKA BARNES
Program Director of the Internal Medicine Residency Program Englewood Health
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