Mastering Medical Error Disclosures

PROGRAM

Transparency in medicine isn’t optional — it’s mandated. With CMS now requiring the timely disclosure of medical errors, healthcare providers must be prepared to navigate these conversations with honesty and empathy.

This program equips clinicians, administrators and risk managers with the skills to disclose medical errors in a way that preserves trust, supports compliance, and strengthens patient safety culture.

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What Participants Learn:

Understand Key Elements of CMS Regulation Requirements and learn the essential components of effective medical error disclosure.

Master proactive communication strategies and techniques to help prevent errors before they occur.

Reduce malpractice exposure and strengthen patient relationships.

Equip Risk Managers with compassionate communication techniques and learn how to have disclosure conversations while maintaining organizational transparency and trust.

Why It Matters:

How your entire team communicates, especially after an error occurs will dramatically impact litigation risk, organizational liability and patient outcomes – including HCAHPS and Press Ganey scores.

How We Can Deliver Our Educational Programs

In-person workshop (half-day/full-day)

2-3 Hour Interactive Workshops hosted live or virtually by Dr. Orsini.

Virtual Learning Options

Access to online learning modules.

Improvisational Role-Playing

Live or virtual sessions with professional actors followed by immediate review

Testimonials

Real world feedback from our partners and clients.

“Effective and engaging communication workshops that leave an impression on an audience are difficult to find. However, Dr. Orsini’s experience training thousands of professionals and having first-hand experience in a tough, fast-paced working environment allows him to tell stories that captivate the audience and provide memorable takeaways that change how people communicate with others moving forward.”

JEFF SEGAL, MD,
CEO, Medical Justice

“The Orsini Way Medical Error Disclosure Program was exceptional—far surpassing our expectations. Even our most seasoned risk managers and physicians gained powerful, practical communication skills that enhance clarity, reduce risk and strengthen trust during the most challenging conversations. I highly recommend this program to any leadership team committed to effective disclosure and minimizing organizational liability.”

RILEY GRIFFIN
Managing Counsel, Baptist Health
Orlando Health
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