One Solution.

Bringing Meaning Back to Healthcare Through the Power of Communication.

Patient trust is at an all-time low. Provider burnout has reached crisis levels. Dr. Anthony Orsini has spent 25 years discovering that both crises share one cause — and one solution.

THE KEYNOTE

What If the Most Powerful Intervention in Healthcare Isn’t a Drug, a Device, or a Procedure?

In his keynote *One Solution*, Dr. Anthony Orsini — full-time neonatologist, communication researcher, and founder of The Orsini Way® — takes audiences on a journey that begins in a hospital bed in New Jersey and ends with a framework that is changing healthcare culture across the country.

At the heart of this keynote is a simple but profound discovery: The two biggest crises facing healthcare today — a collapse in patient trust and a crisis of provider purpose — are not separate problems. They are symptoms of the same broken connection.

And human connection is the one solution that heals both.

33%

of Americans trust the healthcare system today — down from over 70% just decades ago

7 of 10

top predictors of patient loyalty are about human connection, not food, facilities, or wait

60%

improvement in patient satisfaction scores after a single 3-hour communication training workshop

25 years

of research, practice, and evidence-based training behind every principle Dr. Orsini teaches
THE PROBLEM

Two Crises. One Cause.

Patient Trust:*

Despite billions invested in patient experience programs over the past two decades, trust in the healthcare system has continued to decline. Hospitals have tried amenities, apps, and architecture. But patients don’t need a better waiting room.
They need to feel heard. Seen. Safe. And cared for by someone who chose this work because they genuinely care about people.

Provider Purpose:

More than 60% of physicians and nearly 80% of nurses report symptoms of burnout. But what they are experiencing isn’t traditional burnout. Dr. Orsini, drawing on the work of Dr. Wendy Dean, identifies it more accurately as *moral injury* — the pain of being forced to act in ways that conflict with your core values, day after day. 
Most providers didn’t enter healthcare for productivity metrics. They entered it because they wanted to make a difference. When they lose connection to that purpose, everyone suffers.

Bridge

When the human connection disappears, patients lose trust — and physicians lose purpose. When we restore it, both sides of healthcare win.
THE SOLUTION

The F.R.I.E.N.D.S. Framework

Through 25+ years of research, Dr. Orsini identified one common thread among the providers who are most trusted by their patients and most fulfilled in their careers: they treat every person they encounter like a friend.
The F.R.I.E.N.D.S. framework translates that insight into seven practical principles that any provider — at any level — can begin using immediately.

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WHAT AUDIENCES TAKE AWAY

This Keynote Moves People — and Then Moves Them to Act.

Attendees leave *One Solution* with more than inspiration. They leave with a framework, language, and a renewed sense of purpose they can apply the next morning.
one solution healthcare communication
A deeply personal story that makes the stakes of communication viscerally real
one solution healthcare communication
Research-backed clarity on the root causes of the patient experience crisis
one solution healthcare communication
An understanding of moral injury and why “wellness programs” haven’t worked
one solution healthcare communication
The F.R.I.E.N.D.S. framework: seven principles immediately applicable at every level
one solution healthcare communication
Practical strategies to reduce malpractice risk and improve HCAHPS scores
one solution healthcare communication
Tools to build psychological safety and high-performing teams
one solution healthcare communication
A renewed connection to the purpose that brought them into healthcare
WHO THIS IS FOR

Built for Every Level of Healthcare

*One Solution* is designed to resonate with anyone who touches patient care — from the front desk to the C-suite.

Hospital and health system leadership teams

Physician groups and clinical staff conferences

Medical schools and residency programs

Nursing schools and new graduate cohorts

Dental schools and allied health programs

Dental schools and allied health programs

Healthcare associations and annual meetings

Patient experience, quality, and safety departments

Any organization where trust, communication, and culture matter

Healthcare Communication Training

“Dr. Orsini doesn’t just tell you what to do differently. He makes you feel why it matters. Our team left that room changed.”

 

— *[Name, Title, Organization]*

Healthcare Communication Training

“I’ve been in healthcare for 22 years and this is the first keynote that made me want to be a better doctor again.”

 

— *[Name, Title, Organization]*

one solution healthcare communication
The Orsini Way® — CEO & Founder Breaking Bad News® (BBN) — Creator It’s All in the Delivery — Author Difficult Conversations Podcast — Host Winnie Palmer Hospital — Neonatologist, Vice-Chairman

MEET YOUR SPEAKER

Anthony J. Orsini, D.O., FAAP

Dr. Anthony Orsini is a full-time neonatologist at Winnie Palmer Hospital in Orlando, Florida, and one of healthcare’s most sought-after voices on communication, trust, and compassionate care. 

For more than 25 years, Dr. Orsini has studied what separates providers who are deeply trusted from those who are merely technically competent — and turned those findings into training programs that have helped thousands of healthcare professionals across the country rediscover both their purpose and their patients. 

He is the founder and CEO of The Orsini Way®, the creator of the award-winning Breaking Bad News® (BBN) training program, the author of *It’s All in the Delivery*, and the host of the podcast *Difficult Conversations: Lessons I Learned as an ICU Physician*.

 Dr. Orsini is available for keynote presentations, leadership workshops, half-day and full-day training programs, and organization-wide communication initiatives.

RING ONE SOLUTION TO YOUR ORGANIZATION

Ready to Restore Trust and Rebuild Purpose at Your Next Event?

Dr. Orsini is available for keynote presentations, conferences, leadership summits, and grand rounds. Reach out to start the conversation.

Learn about The Orsini Way® Training Programs

Explore the BBN® Breaking Bad News Program
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Read It’s All in the Delivery®
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Listen to the Difficult Conversations Podcast
Read More

Sign up for Access to the Reducing Malpractice Video