Online Learning

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It's All in the Delivery

Enhancing The Patient Experience Through Better Communication

AMA PRA Category 1 Credits ™ continuing medical education for physicians, physician assistants, and nurse practitioners.

Our Learning Modules

Continuing Education Credit
This activity provides AMA PRA Category 1 Credits ™ continuing medical education for physicians, physician assistants, and nurse practitioners. Additionally, this activity provides American Nurses Credentialing Center (ANCC) continuing education credit for nurses.

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Breaking Bad News® P.R.O.G.R.A.M.

Short, easy to access videos with suggested exercises.

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It’s All in the Delivery

Enhancing The Patient Experience Through Better Communication.

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8 Easy Steps to Improve the Patient’s Experience

Learn how to break bad news with compassion using the BBN P.R.O.G.R.A.M.® acronym.

What Our Students Have to Say

“The important thing is we are not just putting Band-Aids on the way doctors and nurses communicate. We are rewiring them and changing cultures at hospitals. Communication is not hard to learn, but it is a specialized technique and most physicians and nurses have not been trained in this area.”

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Jeffrey Harden

VP of Patient Care Services & Chief Nursing Officer
Meadows Regional Medical Center

“We were pleased to find this innovative and human-centered training program for our NICU staff. It is a perfect compliment to our other programs. We had complete confidence that Dr. Orsini’s methods would drive results.”

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Kelly Nierstedt

President
Winnie Palmer Hospital for Women and Babies