Dr. Anthony Orsini is a practicing intensive care physician and author of the book “It’s All in the Delivery – Improving Healthcare Starting With a Single Conversation. Widely considered an expert in communication, relationship building and enhancing the patient experience, Dr. Orsini has been a frequent national speaker in both the healthcare and business industry.
Profoundly impacted by an early career experience and the discovery that even the most successful and well-respected physicians often struggled with their communication skills, Dr. Orsini has spent the last 25 years, developing proven communication techniques that quickly form trusting relationships with patients, co-workers and employees. Through his interactive and inspiring presentations, he has trained healthcare providers, hospital executives and business leaders how to navigate through the most difficult conversations, enhance their communication skills and become more fulfilled with their own lives.
Dr. Orsini's TedX Talk
How The Human Connection Improves Healthcare
In 2011, he founded The Orsini Way, a company that provides communication training to healthcare and business professionals. He has appeared in local and national news and his work has been featured in the most prestigious publications in business and healthcare including Forbes Magazine, Medical Economics and Fox News. His recent TED Talk “How the Human Connection Improves Healthcare” is being used by medical schools and colleges across the United States.
Dr. Orsini is a member of the National Speaker’s Association and his presentations are consistently ranked among the highest at retreats and conferences. He shares his wisdom and passion on his weekly, podcast “Difficult Conversations- Lessons I Learned as an ICU Physician” which reached the Apple Top 100 in just a few weeks.
Dr. Orsini's Popular Presentations
What They Want, We Need
Dr. Orsini offers a single solution for the two most important topics in medicine: patient experience and professional burnout.
Learning Objectives:
Understand the relationship between patient experience and staff well-being
Recognize the signs of professional burnout and debunk the various myths regarding this important subject
Learn why strong communication and relationship building is good for both patients and staff
Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout
Significantly improve net margins by improving patient experience and reducing employee turnover
It's All In The Delivery
Enhancing The Patient Experience Through Better Communication
Learning Objectives:
Understand the relationship between patient experience and staff well-being
Recognize the signs of professional burnout and debunk the various myths regarding this important subject
Learn why strong communication and relationship building is good for both patients and staff
Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout
Significantly improve net margins by improving patient experience and reducing employee turnover
Navigating Difficult Dialogues
Perfect for physicians, risk managers, HR executives and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.
Learning Objectives:
Learn how to use compassionate communication to build trusting relationships
Understand emotions and how they impact interpersonal dynamics (emotional intelligence)
Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey compassion
Become familiar with customer / employee / patient-centric communication
Understand the “3 Pillars of Conflict Resolution”
Breaking Bad News
Although most physicians are required to deliver tragic news during their career, few have received any formal training in this important skill. Even the most senior physicians associate delivering tragic news with anxiety and uncertainty.
Learning Objectives:
Understand the history of Breaking Bad News in medicine
Learn the 3 goals of Breaking Bad News
Master the principles of of the BBN P.R.O.G.R.A.M.® roadmap
Obtain key verbal and non-verbal techniques that convey compassion, build confidence and establish trust
Limiting Malpractice Risk Through Better Communication
This interactive presentation is invaluable to clinicians, risk managers and executives.
Learning Objectives:
Learn key critical opportunities to avoid medical errors and avert malpractice lawsuits
Understand the concept of “It’s Hard to Fire Your Best Friend”
Master verbal and non-verbal techniques that build trust and maintain good relationships even when things don’t go smoothly
Learn effective communication techniques that will significantly decrease medical errors
Discover how to properly reveal medical errors when they do occur
“Dr. Orsini spoke at our 25th Annual Nursing Leadership Forum in November of 2021. His engaging and dynamic approach to addressing barriers in communication was incredibly well received by the entire audience. His delivery of the content and connection with the audience was exactly what was needed during this very difficult time in healthcare. He left the audience feeling inspired and provided valuable communication skills that our nursing leaders can immediately utilize. I would highly recommend considering Dr. Orsini to speak at your next event.”
Lori Gunther
CEO
Synova Associates, LLC
Recent Clients
Physician Liability Insurance Company
25th Annual Nursing Leadership Summit
Annual Meeting
Annual Meeting
Northeast Children’s Advocacy Center
End Physician Burnout Global Summit
UNC Leadership Summit
Booking Information
Questions about booking Dr. Orsini? Contact us today for a complimentary consultation about which presentation will meet your organization’s needs.
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