Speaking

Dr. Anthony Orsini is a practicing intensive care physician and author of the book “It’s All in the Delivery – Improving Healthcare Starting With a Single Conversation. Widely considered an expert in communication, relationship building and enhancing the patient experience, Dr. Orsini has been a frequent national speaker in both the healthcare and business industry.

Profoundly impacted by an early career experience and the discovery that even the most successful and well-respected physicians often struggled with their communication skills, Dr. Orsini has spent the last 25 years, developing proven communication techniques that quickly form trusting relationships with patients, co-workers and employees. Through his interactive and inspiring presentations, he has trained healthcare providers, hospital executives and business leaders how to navigate through the most difficult conversations, enhance their communication skills and become more fulfilled with their own lives.

Demo Video: It’s All in the Delivery – Enhancing the Patient Experience Through Better Communication

dr-anthony-orisi

In 2011, he founded The Orsini Way, a company that provides communication training to healthcare and business professionals. He has appeared in local and national news and his work has been featured in the most prestigious publications in business and healthcare including Forbes Magazine, Medical Economics and Fox News. His recent TED Talk “How the Human Connection Improves Healthcare” is being used by medical schools and colleges across the United States.

Dr. Orsini is a member of the National Speaker’s Association and his presentations are consistently ranked among the highest at retreats and conferences. He shares his wisdom and passion on his weekly, podcast “Difficult Conversations- Lessons I Learned as an ICU Physician” which reached the Apple Top 100 in just a few weeks.

Dr. Orsini's Popular Presentations

What They Want, We Need

Dr. Orsini offers a single solution for the two most important topics in medicine: patient experience and professional burnout.

Learning Objectives:

Understand the relationship between patient experience and staff well-being

Recognize the signs of professional burnout and debunk the various myths regarding this important subject

Learn why strong communication and relationship building is good for both patients and staff

Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout

Significantly improve net margins by improving patient experience and reducing employee turnover

It's All In The Delivery

Enhancing The Patient Experience Through Better Communication

Learning Objectives:

Understand the relationship between patient experience and staff well-being

Recognize the signs of professional burnout and debunk the various myths regarding this important subject

Learn why strong communication and relationship building is good for both patients and staff

Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout

Significantly improve net margins by improving patient experience and reducing employee turnover

Navigating Difficult Dialogues

Perfect for physicians, risk managers, HR executives and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Learning Objectives:

Learn how to use compassionate communication to build trusting relationships

Understand emotions and how they impact interpersonal dynamics (emotional intelligence)

Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey compassion

Become familiar with customer / employee / patient-centric communication

Understand the “3 Pillars of Conflict Resolution”

Breaking Bad News

Although most physicians are required to deliver tragic news during their career, few have received any formal training in this important skill. Even the most senior physicians associate delivering tragic news with anxiety and uncertainty.

Learning Objectives:

Understand the history of Breaking Bad News in medicine

Learn the 3 goals of Breaking Bad News

Master the principles of of the BBN P.R.O.G.R.A.M.® roadmap

Obtain key verbal and non-verbal techniques that convey compassion, build confidence and establish trust

Limiting Malpractice Risk Through Better Communication

This interactive presentation is invaluable to clinicians, risk managers and executives.

Learning Objectives:

Learn key critical opportunities to avoid medical errors and avert malpractice lawsuits

Understand the concept of “It’s Hard to Fire Your Best Friend”

Master verbal and non-verbal techniques that build trust and maintain good relationships even when things don’t go smoothly

Learn effective communication techniques that will significantly decrease medical errors

Discover how to properly reveal medical errors when they do occur

Lori Gunther

“Dr. Orsini spoke at our 25th Annual Nursing Leadership Forum in November of 2021. His engaging and dynamic approach to addressing barriers in communication was incredibly well received by the entire audience. His delivery of the content and connection with the audience was exactly what was needed during this very difficult time in healthcare. He left the audience feeling inspired and provided valuable communication skills that our nursing leaders can immediately utilize. I would highly recommend considering Dr. Orsini to speak at your next event.”

Lori Gunther

CEO
Synova Associates, LLC

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Booking Information

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