Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 150 | July 20, 2021

Medical Liability And Risk Management

Shari Moore

VP, Risk Management at PLICO

Shari Moore

Welcome to Difficult Conversations with Dr. Anthony Orsini. On today’s episode, we’re going to talk about two topics that most people avoid: medical errors and malpractice lawsuits. My guest today is Shari Moore, Vice President of Risk Management at Physician’s Liability Insurance Company, also known as PLICO, in Oklahoma. Shari has more than twenty-three years of experience in the adult care setting, including nine years at Risk of Management and three years as Case Management. Her mission is to provide proactive risk management education to physicians across Oklahoma to improve the quality of experience for both the physician and the patient. As always, Dr. Orsini keeps his promise about two things, that you will feel inspired, and you will have learned valuable lessons to be a better and more compassionate communicator.

Shari tells us her journey from a Registered Nurse, to the Risk Management field, to her job at PLICO. We find out what attracted her to Risk Management. Dr. Orsini mentions the staggering statistics of how much medical malpractice lawsuits cost, and Shari talks about how important communication is in educating and training doctors to form relationships and avoid malpractice. She tells about PLICO, and how valuable it is for physicians to learn in-person and interact with other people who are dealing with the same issues. Dr. Orsini shares some important tips when he teaches conflict resolution. Shari shares advice on what she does to educate doctors and risk managers on how to reveal that medical error. Also, she tells us two big mistakes physicians make when it comes to having that conversation. We learn how the relationship should work with the risk manager and the doctor when medical errors occur. Shari tells us a few stories about people that attended their educational programs and how being compassionate, caring, and saying you’re sorry may help in preventing a lawsuit. Last July, PLICO just implemented a Proactive Litigation Support Program, and Shari fills us in on what that entails. Dr. Orsini talks about physicians having the highest suicide rate of any profession. They discuss the stresses involved when a doctor gets sued and how we really need to take care of our doctors and nurses if we’re going to help this issue. We end with Shari telling us the most difficult conversation that she’s encountered and advice on how to navigate through it, and Dr. Orsini shares a great little piece of advice his father told him at a young age. If you enjoyed this podcast, please hit follow, and download all the previous episodes to find out more about what we do and how we teach communication.

Share This Episode

Listen & Subscribe

If you enjoyed this podcast, please go ahead and hit subscribe on your favorite podcast platform.

Previous Episodes

Jennifer George

Communication IS Care with Jennifer George

Ep. 171 – May 16, 2022

Physician Coaching and Patient Experience with Joshua Washington

Ep. 170 – May 2, 2022

Health Benefits of the Sicilian Diet with Dr. Sandra Cammarata and Dr. Giovanni Campanile

Ep. 169 – April 18, 2022

Difficult Conversations in Human Resources with Paul Falcone

Ep. 168 – March 28, 2022

Dorthy Roberts

The Problem with Raced Based Medicine with Dorothy Roberts

Ep. 167 – March 14, 2022

Deborah Beidel

Conversations about PTSD with Dr. Deborah Beidel

Ep. 166 – February 28, 2022

Wendy Dean

Moral Injury with Wendy Dean, MD

Ep. 165 – February 14, 2022

Brian Ferguson

Reaching Peak Performance in Medicine with Brian Ferguson

Ep. 164 – January 24, 2022

Gunnar Esiason

A Life With Purpose with Gunnar Esiason

Ep. 163 – January 10, 2022

Dr. Orsini and Liz Poret-Christ

Holiday Episode – Highlights From 2021 with Dr. Anthony Orsini and Liz Poret-Christ

Ep. 162 – December 27, 2021

Dr. Bruce B.J. Miller

The Problem With Dying with Dr. Bruce B.J. Miller

Ep. 161 – December 13, 2021

Stuart Levine

Leadership From The Boardroom with Stuart Levine

Ep. 160 – November 30, 2021

Michele Blackwood

Difficult Conversations About Breast Cancer with Dr. Michele Blackwood

Ep. 159 – November 16, 2021

Robyn Symon

Do No Harm – Conversations About Physician Suicide with Robyn Symon

Ep. 158 – November 2, 2021

Karen Knops

Communicating With Your Doctor with Karen Knops, MD

Ep. 157 – October 19, 2021

Steve Lawler

The State Of Healthcare – Moving Forward with Steve Lawler

Ep. 156 – October 5, 2021

Cy Wakeman

Ditch The Drama with Cy Wakeman

Ep. 155 – September 21, 2021

Kristin Baird

Be The Leader Nobody Wants To Leave with Kristin Baird

Ep. 154 – September 7, 2021

Robert Pearl

Uncaring Conversations about Physician Culture with Robert Pearl, M.D.

Ep. 153 – August 24, 2021

Anthony Orsini

Difficult Conversations Anniversary Episode with Dr. Anthony Orsini and Elizabeth Poret-Christ

Ep. 152 – August 10, 2021

Marjorie Dejoie-Brewer

Advocating For Rare Diseases with Dr. Marjorie Dejoie-Brewer

Ep. 151 – August 3, 2021

Lisa Strohman

How Do You Define Your Self Worth with Dr. Lisa Strohman

Ep. 149 – July 6, 2021

Dena Carey

Taking Care Of Our Own – True Nursing Leadership with Dena Carey

Ep. 148 – June 22, 2021

Susan Scott

Fierce Conversations with Susan Scott

Ep. 147 – June 8, 2021

David Shulkin

Memorial Day Tribute with Dr. David Shulkin

Ep. 146 – May 30, 2021

Jason Schechterle

Burning Shield – The Story Of Jason Schechterle with Jason Schechterle

Ep. 145 – May 25, 2021

Jeff Segal

Medical Justice And Malpractice with Jeffrey Segal, MD, JD

Ep. 144 – May 18, 2021

Kathi Sharpe Ross

Re-Invent Your Life with Kathi Sharpe Ross

Ep. 143 – May 11, 2021

Nick Hall

Helping Parents Of Premature Babies with Nick Hall and Laura Platt-Kilstein

Ep. 142 – May 4, 2021

Colin Smith

Learn to Listen with Colin Smith

Ep. 141 – April 27, 2021

Lori Gunther

Speaking The Truth – Debriefing Nurse Leaders with Lori Gunther

Ep. 140 – April 20, 2021

Mike Vacanti

Humans First with Mike Vacanti

Ep. 139 – April 13, 2021

Noreen Bernard

Hospital Leadership During Covid-19 with Dr. Noreen Bernard, RN

Ep. 138 – April 6, 2021

Jennifer Ainsworth and Kristin Horwath

Motherhood And Milestones with Jennifer Ainsworth and Kristin Horwath

Ep. 137 – March 30, 2021

Steven Wolt

Substance Abuse and Healthcare Workers with Steven Wolt and Dr. Michel Sucher

Ep. 136 – March 22, 2021

Bradley Block

Conversations About Doctoring with Bradley Block, MD

Ep. 135 – March 16, 2021

Linda Kaplan Thaler

The Power Of Nice with Linda Kaplan Thaler

Ep. 134 – March 9, 2021

Vita Boyar

Difficult Conversations In The NICU with Dr. Vita Boyar

Ep. 133 – March 2, 2021

Anthony Devincenzo

Conversations About Child Advocacy with Anthony DeVincenzo

Ep. 132 – February 23, 2021

Siobhan Mchale

Positive Culture In The Workplace with Siobhan McHale

Ep. 131 – February 16, 2021

Susan Wilson

Second Victim Syndrome with Dr. Susan Wilson

Ep. 130 – February 9, 2021

Kevin Pho

Connect And Be Heard with Dr. Kevin Pho

Ep. 129 – February 2, 2021

Karen Knops

Conversations about End of Life with Karen Knops, MD

Ep. 128 – January 26, 2021

Mike Abrashoff

Leading Your Ship To Success with Capt. Mike Abrashoff

Ep. 127 – January 19, 2021