Below are some very important questions we get asked all the time.

How much does the program cost?

All programs are customizable.
Contact us for a free consultation to find out what program is best for you.

How many people can you train at a time ?

In-person training is limited only by the size of your space. For virtual programming, your access is unlimited.

Do you have on-line learning?

Yes, we have an on-line learning module that can be used as a stand-alone or paired with a live webinar with Dr. Orsini.

Where are you located?

We have offices in, Florida and NJ. We are available to travel to most locations. Our team will come to you.

What level Physicians do you train?

All levels from PGY1 to the most senior physicians.

Do you offer remediation programs for physicians who struggle with communication issues?

Yes, we offer private coaching opportunities with Dr. Orsini. A digital learning experience and remote learning modules are also available.

Can we train our physicians in-house to teach The Orsini Way?

Yes, absolutely. Our unit based programs offer train-the-trainer options to make sure
your staff members can teach as well.

Do you have references from the hospitals you have worked with?

Yes, several. There are also testimonials listed on our website.

Do you really expect Patient Satisfaction scores to improve with your training?

Yes, our clients have consistently demonstrated dramatic improvements in Patient Satisfaction (HCAHPS) scores after training. Through real culture change scores remain high with little or no on-going training necessary.

Is the training only for Doctors and Nurses?

No, we train anyone who interacts with patients including therapists and staff. We also train first responders, business leaders and HR executives.

Do you do a formal assessment of our hospital?

Yes, the program starts with an initial evaluation of all aspects of your patient’s experience. The Orsini Way will take a formal tour and examine your patient’s journey through your facility.

What kind of support is available from The Orsini Way?

Most programs come with 6-12 months of support from our staff. This includes all support

How long does training take?

Since TOW trains your entire staff in a short time you should expect immediate and sustained results. Other programs take months or years to see improvement and require on-going training.

Will you help us train our Patient satisfaction department or family advisors?

Yes, our programs are designed to teach compassionate communication to your entire staff

Is your program taught by a Physician?

Yes, The Orsini Way is the only program designed and taught by a physician Dr. Orsini, President of The Orsini Way is a practicing neonatologist at one of the busiest NICU’s in the country.

Does our facility need to have simulated patients for experiential learning programs?

No, we come with everything, including professional actors. All you need to do is provide the space.

Is this training really worth it?

There is quantifiable evidence supporting the notion that quality outcomes and high levels of patient satisfaction lead to better clinical outcomes, improved employee engagement and better reimbursement pipelines.

Do you have any programs to teach tele-medicine?

Yes, we have a new on-line experiential learning model that teaches best practices for tele-health.

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