Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 174 | July 18, 2022

Difficult Conversations about Healthcare

Thomas Dahlborg

Industry Expert for Relationship-Centered Compassionate Care and Servant Leadership


Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, joining me as my guest is somebody who embodies everything that I think should be right in healthcare. With over forty years of healthcare leadership experience, Thomas Dahlborg is a voice for relationship centered and compassionate care and servant leadership. He’s the President and CEO of Dahlborg HealthCARING Leadership Group, a leader, advisor, internationally recognized speaker, and an amazing writer of two multiple award-winning books, From Heart to Head & Back Again: a Journey Through the Healthcare System, and The Big Kid and Basketball…and the lessons he taught his Father and Coach. Tom is a father, husband, and coach, and he also coaches healthcare leaders and a coach of young men. He believes at the end of the day, it’s all about love and impact.

Tom shares his journey into healthcare, starting out in a small community hospital. In his book, From Heart to Head & Back Again: a Journey Through the Healthcare System, Tom tells us about going door to door trying to get people’s opinions on the healthcare system, and he shares the story about one person he met who was the wife of a soldier, and the points she made to him that were so important. We hear about Tom’s journey, and the one doctor that treated him a whole person that helped him heal. Find out why he states in his book that we are hurting our doctors, our nurses, our families, our patients, our communities, and ourselves. We learn some key pieces Tom learned working in quality improvement, and he explains why the real solution is integrity, love, losing ego and focusing on what the real problem is. Another story we hear is about a doctor that Tom was connected to when he was sick, the incredible conversations he had, and the relationship that developed all leading to the right path for him. We talk more about Tom’s organization, Dahlborg HealthCARING Leadership Group, and what they do. We end with finding out Tom’s diagnosis of healthcare, the most difficult conversation he’s had, and how he navigated through it.

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