Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 168 | March 28, 2022

Difficult Conversations in Human Resources

Paul Falcone

Chief Human Resources Officer & Bestselling Author


Welcome to Difficult Conversations with Dr. Anthony Orsini. Today, I am honored to have as my guest, Paul Falcone, who is widely considered and expert on communication and human resources. Paul is currently the Chief Human Resources Officer for the Motion Picture and Television Fund and former Head of HR for Nickelodeon. He is a best-selling author of a number of books, including one we’ll be speaking about today called, 101 Tough Conversations to Have With Employees: A Manager’s Guide To Addressing Performance, Conduct, And Discipline Challenges. He’s also the creator of The Paul Falcone Workplace Leadership Series, which includes his latest book that was just released called, Workplace Ethics: Mastering Ethical Leadership and Sustaining a Moral Workplace. Paul’s a regular columnist at SHRM’s HR Magazine and a long-term instructor in UCLA’s Extension School of Business & Management.

We start with Paul sharing his story and we find out the importance of soft skills and building relationships. We learn things that have changed tremendously in medicine and business with having so many options these days, especially with the Gen Y and Gen Z’s. Paul and Dr. Orsini talk about having the important trust factor. . Dr. Orsini points out that medicine and business are so similar because we have to communicate. Paul shares a great HR story and advice to always go with your heart and when in doubt err on the side of compassion.

We Discuss Paul's book, 101 Tough Conversations to Have With Employees. We find out the most difficult conversation Paul has with people being in HR.. You don’t want to miss Paul’s advice about the important conversation in HR and with people before a Christmas party. Paul’s latest book, Workplace Ethics,, was just released and he tells us the theory behind the book, and gives examples of workplace ethics. He also shares advice on what to say to an employee who is being harassed but is afraid to say anything to HR because their boss is going to find out. We end with Paul explaining what COVID has done for HR.

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