Difficult Conversations Podcast

Lessons I Learned as an ICU Physician

Episode 107 | September 1, 2020

Leading with the HEART

Claude Silver

Chief Heart Officer - VaynerMedia

Claude Silver - full

Welcome to the Difficult Conversations Podcast with Dr. Anthony Orsini. Our special guest is Claude Silver who is the Chief Heart Officer at the mega digital agency, VaynerMedia. Claude is known for taking a particularly human approach to human resources, unlocking employee potential, performing close person to person connections, fostering an inclusive culture, empowering purpose driven teams, and inspiring the entire organization. Her success is driven by a passion for creating spaces in which people can succeed. Dr. Orsini keeps his promise about two things: that you will be inspired, and you will learn communication techniques that will help you in your professional and personal lives.

Claude tells us about herself and how she and the CEO of VaynerMedia, Gary Vaynerchuk, created the incredible title of Chief Heart Officer. She talks about that traditionally people see leadership as an authoritative role and why viewing leadership differently has led to the success of VaynerMedia. Dr. Orsini makes a point to say that every human being has compassion or empathy, but sometimes the rigors of everyday life can get to you and we forget to express that empathy. Is this what happened in business and now we’re recovering? Claude has a great story to tell about this. Claude tells us how she has been able to keep the pulse going at VaynerMedia, despite the challenges of Covid-19 forcing many people to work from home. We find out what she sees as the most difficult conversation she has with her employees and how she teaches her managers to give good feedback. Dr. Orsini shares a great story about one particular doctor who was not very pleasant to his patients and what the incredible outcome was after just one hour of training with The Orsini Way. Claude shares with us advice on what kind of conversations HR people can have in terrible situations such as employees dying from COVID. Having difficult conversations with your boss is also discussed, because even though you can both get along so well, sometimes you don’t always agree on the same things. Claude gives advice to young millennials and Gen Z people on how to speak to your boss about moving up and taking on more responsibility. We learn about the one person in Claude’s life who had the most influence on her, and it is so sweet! We end with this advice from Dr. Orsini, “There is commonality in everyone. No matter who you are, there is something we have in common.” If you enjoyed this episode, please hit the subscribe button to find out more about what we do and how we teach communication. Go ahead and download this episode now!

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