Difficult Conversations in Business: Lessons Learned from the ICU

Originally posted on The Staffing Stream The economic fallout of the global pandemic has resulted in an influx of layoffs and furloughs, leading to many difficult conversations between employers, employees, staffing agencies and candidates. Delivering tough news in a professional setting is never easy, but it’s especially challenging when the discussion involves separating an employee from…

3 Ways HR Can Use a Doctor’s Approach to Navigate Difficult Conversations – benefitnews.com

By Amanda Schiavo – Originally Posted on Employment Benefit News As a result of the COVID-19 pandemic, HR leaders are finding that they are having difficult conversations with employees on a more frequent basis. These conversations are never easy or natural, especially when they can’t be in person, but there are strategies employers can take…

Keys To Navigating Successfully Through Tough Conversations With Employees – Forbes

It’s a common misconception that communication is simply about providing information. Effective communication is primarily about the ability to build rapport and establish trust.” Thank you to Forbes and Kathy Caprino for sharing the insight of our unique communications training programs and how that knowledge can be put to use by a myriad of business verticals in this inspiring…

Transforming the patient experience: Tips for better patient communication – MedicalEconomics

In his communication training programs, Dr. Anthony Orsini outlines key techniques for building trust with patients such as sitting, actively listening and avoiding multitasking. Check out this MedicalEconomics article for more tips on how to increase patient satisfaction. The vast majority of Americans share something in common each year – visits to physicians’ offices, hospitals or emergency…

We are excited to announce our partnership with MEDNAX, Health Solutions Partner

We are thrilled to announce our partnership with the health solutions company, MEDNAX, which will expand the availability of our communication training programs to a growing number of medical centers. MEDNAX’s commitment to the patient experience aligns with the teachings of our training sessions in which we focus on developing trust, authentic delivery, genuine compassion and…

Focus on communication skills to improve your hospital’s patient experience

Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, the founder of a communication-focused patient experience training program says. Making hospitals more consumer-friendly for patients has been a focal point of efforts to reform U.S. healthcare, with the…

Dr. Anthony Orsini Publishes Book to Serve as Benchmark for Communication Between Medical Professionals and Patients – Feathered Quill Book Reviews

E-Book & Presale: It’s All in the Delivery-Improving Healthcare Starting with a Single Conversation – written by founder of The Orsini Way – addresses fragmented communications within health care, provides tools to improve patient interactions and outcomes ORLANDO, Fla., April 07, 2020 (GLOBE NEWSWIRE) — Dr. Anthony Orsini, founder of The Orsini Way and a practicing neonatologist, today announces…