By Anthony Orsini, Founder, The Orsini Way Jan 11, 2021 HR Management & Compliance, Talent 2020 was a challenging year for many, and it’s brought forth the need for several difficult conversations in the workplace. Whether it was having to tell someone he or she had been laid off or telling your boss you didn’t…
Experts say many doctors weren’t taught how to effectively speak with patients By: Kai Beech Posted at 1:38 PM, Dec 31, 2020 and last updated 9:38 PM, Dec 31, 2020 Breaking bad news is never easy. And as more health care options move to virtual platforms during the COVID-19 crisis, more health care workers are…
Experts say many doctors weren’t taught how to effectively speak with patients By: Kai Beech Posted at 1:38 PM, Dec 31, 2020 and last updated 9:38 PM, Dec 31, 2020 Breaking bad news is never easy. And as more health care options move to virtual platforms during the COVID-19 crisis, more health care workers are…
Experts say many doctors weren’t taught how to effectively speak with patients By: Kai Beech Posted at 1:38 PM, Dec 31, 2020 and last updated 9:38 PM, Dec 31, 2020 Breaking bad news is never easy. And as more health care options move to virtual platforms during the COVID-19 crisis, more health care workers are…
by Heather Landi | Dec 22, 2020 11:47am Some doctors are Zooming with improv actors to get better at delivering bad news. Here’s why As doctor appointments have shifted from in-person encounters to video visits during the COVID-19 pandemic, some physicians have little choice but to break bad news to patients over Zoom. Telling a patient…
Healthcare Global takes a look at e-health best practice and how best to implement clinical engineering William Girling|Dec 15|7 min read In our preceding article, we explored how clinical engineering (CE) is transforming the paradigm for tech-driven healthcare. Offering patients 24/7 care, an optimised clinical experience and a more efficient way of deploying facility services,…
Ted James, MD, MHCMJune 2, 2020 “In an age where the average consumer manages nearly all aspects of life online, it’s a no-brainer that healthcare should be just as convenient, accessible, and safe as online banking.” — Jonathan Linkous, CEO of the American Telemedicine Association Health care organizations are actively leveraging telemedicine as a natural…
After increasing telehealth consultations, Englewood Health is the first hospital system to utilize the training that involves professional improvisational actors December 09, 2020 09:24 ET | Source: BBN ORLANDO, Fla., Dec. 09, 2020 (GLOBE NEWSWIRE) — The Orsini Way, a healthcare communications training company dedicated to enhancing the patient experience and improving outcomes, today announces…
The health system will utilize The Orsini Way’s comprehensive virtual communications training program to lead with compassion, strengthen staff and patient interactions and build long-lasting relationships October 29, 2020 09:05 ET | Source: BBN ORLANDO, Fla., Oct. 29, 2020 (GLOBE NEWSWIRE) — The Orsini Way, a communication-focused training company dedicated to enhancing the patient experience…
November 3, 2020 The Orsini Way is partnering with UNC Health, a not-for-profit integrated health care system headquartered in Chapel Hill, North Carolina. Through the partnership, the UNC Medical Center is using The Orsini Way’s It’s All in the Delivery Remote Learning program to improve interdisciplinary communication and HCAHPS scores. The program contains interactive and…
Originally posted on The Staffing Stream The economic fallout of the global pandemic has resulted in an influx of layoffs and furloughs, leading to many difficult conversations between employers, employees, staffing agencies and candidates. Delivering tough news in a professional setting is never easy, but it’s especially challenging when the discussion involves separating an employee from…
Originally posted on kevinmd.com A majority of physicians see between 11 and 20 patients per day, and among all practices, the majority of doctors spend between 17 and 24 minutes with each patient. Assuming a five-day workweek, this translates to more than 900 patient interactions per year and over 1,066 minutes spent communicating with patients. Today, many of…
By Amanda Schiavo – Originally Posted on Employment Benefit News As a result of the COVID-19 pandemic, HR leaders are finding that they are having difficult conversations with employees on a more frequent basis. These conversations are never easy or natural, especially when they can’t be in person, but there are strategies employers can take…
It’s a common misconception that communication is simply about providing information. Effective communication is primarily about the ability to build rapport and establish trust.” Thank you to Forbes and Kathy Caprino for sharing the insight of our unique communications training programs and how that knowledge can be put to use by a myriad of business verticals in this inspiring…
In his communication training programs, Dr. Anthony Orsini outlines key techniques for building trust with patients such as sitting, actively listening and avoiding multitasking. Check out this MedicalEconomics article for more tips on how to increase patient satisfaction. The vast majority of Americans share something in common each year – visits to physicians’ offices, hospitals or emergency…
We are thrilled to announce our partnership with the health solutions company, MEDNAX, which will expand the availability of our communication training programs to a growing number of medical centers. MEDNAX’s commitment to the patient experience aligns with the teachings of our training sessions in which we focus on developing trust, authentic delivery, genuine compassion and…
Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, the founder of a communication-focused patient experience training program says. Making hospitals more consumer-friendly for patients has been a focal point of efforts to reform U.S. healthcare, with the…
E-Book & Presale: It’s All in the Delivery-Improving Healthcare Starting with a Single Conversation – written by founder of The Orsini Way – addresses fragmented communications within health care, provides tools to improve patient interactions and outcomes ORLANDO, Fla., April 07, 2020 (GLOBE NEWSWIRE) — Dr. Anthony Orsini, founder of The Orsini Way and a practicing neonatologist, today announces…
A new survey developed by The Orsini Way exploring how patients describe their interactions with doctors and nurses, found that 71% of respondents say they experienced a lack of compassion when speaking with a medical professional, and 73% said they always or often feel rushed by their doctor. The survey also found that patients are…
A new survey shows that patients believe their physicians are not showing empathy during office visits. The survey was performed by The Orsini Way, a communications training company that focuses on teaching healthcare professionals new techniques to improve outcomes and patient satisfaction, and the results were released in a news release October 29. According to…
It’s not just about feelings. When physicians fail to show patients compassion, it can have a big impact on their mental and physical health. Nothing makes a doctor’s visit more discouraging than an unempathetic physician. Whether you’re receiving preventive care, or treatment for an acute or chronic condition, feeling compassion from your doctor goes a…
Whether a patient is sitting in a doctor’s office, waiting in an exam room or waking up after surgery, they often feel a mix of emotions, including uncertainty, fear and vulnerability. They want answers. They want the truth. But even as doctors share information with them, they want more than just the facts — they…
In a small room at Orlando Health, a somber scene unfolds: Dr. Morgan Wilber has to tell a mom and dad that their child is brain-dead. But the “parents” are really professional actors, helping Wilber, an emergency medicine resident at Orlando Health, sharpen one of the most difficult and important skills in medical communication: giving…
A non-profit teaches doctors the art of breaking bad news with compassion. Illustration by James O’Brien “Everybody seems to have a story about a doctor who told them tragic news but failed to do it the right way,” says Dr. Anthony Orsini, founder of the nonprofit Breaking Bad News Foundation. Telling families awful, hard-to-fathom medical realities…
says Anthony Orsini, DO, a neonatologist at Morristown Medical Center in Morristown, N.J. Orsini is the founder of the Breaking Bad News (BNN) program – a model he developed to train both residents and experienced physicians in the oft-neglected art of sensitively and effectively communicating bad medical news. Training consists of an individual 45-minute session that includes improvisational role-playing…
Communication skills are often difficult to master, and it is a skill that few people are trained in. With that notion comes a four-letter word: HOPE. The BBN Foundation hopes to change that for the medical world; they teach physicians how to properly deliver bad news to patients, while still shining some light on a negative situation.…
On Thursday October 24th, The BBN Foundation, founded by Dr. Anthony Orsini, hosted its inaugural gala “The Moment of Compassionate Truth” to raise funds in order to promote education on compassionate communication between healthcare professionals, patients, and families. The gala was hosted at the Wilshire Grand Hotel in West Orange, New Jersey and was a huge…
Has a doctor ever said something so insensitive that you remember it even years later? Unfortunately, I think many of us have had that experience. The fact is, most doctors haven’t been trained to communicate with patients and families effectively, and even fewer have been taught how to break bad news. But last week I…
The BBN Foundation (Breaking Bad News) announces that the Foundation for Morristown Medical Center has awarded a grant to the Department of Surgery at Morristown Medical Center and the Department of Pediatrics at Goryeb Children’s Hospital to be used for training young physicians to more effectively and sensitively communicate bad news to patients and families.…
NEWTON — Dr. Anthony Orsini along with a team of observers from Newton Medical Center, monitored spoken messages as well as hand gestures, body language and other communicative actions through a video series as part of the “Developing Doctor-Patient Relationships through Better Communication” program, a special training initiative that gives physicians a unique perspective on how…
Morristown Medical Center pairs real physicians with performances based on actual cases. Years ago, it was called bedside manner, a reference to when doctors would share medical news with patients as they lay prone in their beds. Still today doctors are called on to deliver difficult news to patients and families, training they might not…
NEWTON — The husband was restless and impatient. As he tried to convince not only his wife, but himself, that nothing was wrong, the message that his heart had an abnormal rhythm was not something he wanted to hear from the hospitalist. Nor did he want to hear the physician’s recommendation that more tests be…
It’s every doctor’s nightmare. And every parent’s. Five year-old Billy had been airlifted to the hospital after nearly drowning. Now, pediatric resident Albert O. Antonio had to tell Billy’s mother and father that their son had suffered serious brain damage. But the scene at Morristown Medical Center was a simulation rather than a real encounter.…