Although most physicians are required to deliver tragic news during their career, few have received any formal training in this important skill. Even the most senior physicians associate delivering tragic news with anxiety and uncertainty.
This presentation will teach the necessary communication techniques that help deliver bad news to patients and employees in the most compassionate manner. Dr. Orsini shares his decades of experience as an award-winning neonatal intensive care physician to leave medical providers, HR and business executives with “life changing advice” that they will use for the rest of their careers.
Objectives
Understand the history of Breaking Bad News in medicine
Learn the 3 goals of Breaking Bad News
Master the principles of of the BBN P.R.O.G.R.A.M.® roadmap
Obtain key verbal and non-verbal techniques that convey compassion, build confidence and establish trust
Online learning modules with CME accreditation are also available as a follow-up to this workshop option.