Navigating Difficult Conversations

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Perfect for physicians, risk managers, HR executives, and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Target Audiences

  • Managers
  • Business Leaders
  • HR Professionals
  • Healthcare Leaders

Learning Objectives

Learn how to use compassionate communication to build trusting relationships quickly

Understand emotions and how they impact interpersonal dynamics (emotional intelligence)

Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey empathy in any situation

Become familiar with customer/employee/patient-centric communication

Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises