This keynote teaches healthcare professionals and hospital executives how to limit medical errors and dramatically reduce malpractice lawsuits. From the initial patient interaction to the filing of a malpractice claim, multiple opportunities exist to avert litigation and maintain a positive relationship.
In this interactive presentation, Dr. Orsini explains his concept of “It’s Hard to Fire Your Best Friend” and provides practical communication techniques proven to result in reduced medical errors and decreased malpractice claims.
This interactive presentation is invaluable to clinicians, risk managers and executives.
Learn key critical opportunities to avoid medical errors and avert malpractice lawsuits
Understand the concept of “It’s Hard to Fire Your Best Friend”
Master verbal and non-verbal techniques that build trust and maintain good relationships even when things don’t go smoothly
Learn effective communication techniques that will significantly decrease medical errors
Discover how to properly reveal medical errors when they do occur