Navigating Difficult Dialogues

Difficult dialogues happen all the time. Whether in the hospital or the workplace, Dr. Orsini reviews practical and effective methods to establish trust and build rapport even during the most difficult times.

The topics covered in Dr. Orsini’s engaging speaking series will cover conflict resolution, performance feedback, disaffected employees and dissatisfied customers. If you or your team routinely engage in difficult conversations, The Orsini Way roadmap will enhance your team’s performance and improve results immediately.


Learn how to diffuse high-stress situations

Establish trust and build rapport

Navigate the disclosure of medical errors

Manage conversations around difficult or tragic news

Navigate the 3 pillars of conflict resolution